Verification of Benefits Representative
- Taguig City, Metro Manila
- Permanent
- Full-time
- Contact insurance companies to verify coverage status of patient benefits.
- Files pre-authorizations for patients with insurance companies and provide follow up
- Process supply orders.
- Maintains accurate patient information in relevant Acelis Connected Health data
- Provides patients with information regarding their order status, which may include:
and collecting payments for co-pays for supply orders, if applicable.
- Gathers all necessary additional medical records as requested by insurance companies.
- Applies knowledge of company processes and procedures to respond to incoming
- Performs other related duties as assigned.
- Prior medical insurance authorization experience preferred.
- One to two years data processing experience preferred,
- One to two years customer service or provider relations experience preferred
- Associate degree or equivalent with a minimum of three years relevant working experience.
- Fostering Teamwork
- Commitment to Job Deliverables
- Decision making
- Attention to Details
- Attention to Communication
- Customer Orientation
- Analytical Thinking
- Leadership
- Trustworthiness and Ethics
- Problem Solving
- Technical Expertise
- Managing Change
- Managing Performance
- Adaptability
- Initiative
- Interpersonal Skills
- Thoroughness
- Self Confidence
- Stress Management
- Personal Credibility
- Flexibility
- Position requires heavy telephone contact with program providers and participants (up to 90%).
- Excellent interpersonal and phone etiquette skills
- Ability to provide superior customer service and meet customer satisfaction expectations.
- Detail & Team Oriented
- Communication & Writing Skills
- Organization/Time Management Skills
- Human Relation Skills
- Excellent oral and written communication skills.
- Detail oriented with a focus on exceptional customer service.
- Excellent PC skills and organizational skills.
- Basic Excel, Word and Outlook experience required.
- Demonstrates proficiency and accuracy using Alere Home Monitoring data management systems which are directly related to the specific job function.
- Strong Computer/Software Skills
- Perform some repetitive motion activities.
- Sit for long periods of time.
- Requires close vision and the ability to adjust eye focus often.
- Required to reach with hands and arms.
- Must be able to work the shift established at the designated work site.
- Must be able to work an 8-hour shift.
- Must be able to work Monday through Friday
- Occasional weekend work may be required.
Taguig City : Five/Neo BuildingADDITIONAL LOCATIONS:WORK SHIFT: StandardTRAVEL: Not specifiedMEDICAL SURVEILLANCE: Not ApplicableSIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)