Social Media Care Agent
Yum! Brands
- Plano, TX
- Permanent
- Full-time
- Report on activity and findings, concisely summarizing important community trends and insights that are relevant to the customer care program, team, Pizza Hut products and the overall brand
- Participation in operational or technical platform trainings, as needed
- End-of-shift knowledge transfers and information download sessions to ensure other team members are aligned and aware of current case items still in progress or needing attention
- Quickly address customer issues and escalate when necessary to internal stakeholders
- 1+ years customer care experience either in-person, via phone or online channels
- Passionate about helping people: you are personable, sincere, humble and want to solve the issues at hand
- A team player: if someone needs help, you are the first one on the scene. You're more than willing to lend a hand and share your know-how
- Flexible: Ability to adapt quicky to a changing environment
- Discerning, practical, and insightful: you are also able to be flexible and work quickly to keep up with the social traffic as it occurs
- Juggling skills…juggling tasks that is. You can manage a large queue of tasks for action and recognize priority issues as well as escalate with effective communication
- Excellent organizational skills and attention to detail
- Grammar Superhero, battling misuse of their, there and they're everywhere you turn
- Proven ability to deal with problems and solve them effectively with positivity
- Ability to maintain accuracy, consistency, and quality in a fast-paced, multi-tasking environment
- Expected in office as needed (about once per week) and possess a high level of productivity when working remotely and in-office
- Working a mix of morning, afternoon, and night shifts including weekends and some holidays - 40 hours/5 days a week
- Bachelor's degree preferred, not required
- Experience with the Microsoft Suite and the ability to quickly learn and adopt new tools
- High level of comfort in web-based applications, social media platforms, and navigation between tools (Google, Facebook, Instagram, TikTok, and Twitter (X) )
- Hybrid work schedule and year-round half day Friday's
- Onsite childcare through Bright Horizons
- Onsite dining center
- Onsite dry cleaning and laundry services
- 24/7 Onsite gym with fitness classes and personal trainer sessions
- 4 weeks of vacation per year plus holidays and time off for volunteering
- Tuition reimbursement and education benefits
- Generous parental leave for all new parents and adoption assistance program
- 401(k) with a 6% matching contribution from Yum! Brands with immediate vesting
- Comprehensive medical & dental including prescription drug benefits and 100% preventive care
- And more honestly to many to name, visit