Italian Speaker Entertainment Advisor

Cross Border Talents

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Cross Border Talents is recruiting an Italian Speaker for a Customer Advisor position for an Entertainment Company to WORK FROM HOME based in Portugal!Your new role will be...Providing customer support through the following channels: Social Media + Chat + e-mail + Calls (small percentage)

Assist Customers through the various channels regarding queries about subscriptions, invoicing, and technical troubleshooting.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Provide account and application support to Customers namely with regards to software functionality.

Requirements to join the team:

Fluency in Italian C2 Level + English B2 Level (mandatory)
Previous experience in customer Support (preferable)
Have EU citizenship, a Portuguese residence card or a Manifestation of interest issued by SEF (mandatory)
High school diploma -minimum (mandatory)
Good mediation skills
An assertive person with good interpersonal skills, both written and on the phone
Ability to adapt, contribute and succeed in a rapidly changing, fast-paced early-stage company environment.
Dynamic, presentable, empathetic and teamwork skills;

Don't miss these offers:

Work from Home in Portugal
Base Salary
Performance bonus
Transport Bonus
Meal allowance in meal card 7.23€ per day (not taxed)
Contract: CDD 6 months contract (possibility of renewal)

Training provided
Private Health Insurance after 6 months
Schedule: Monday to Sunday: 08:00 to 21:00 (8h per day rotational)
Days Off: 2 Days Rotational (40h/week; 8h/day; 5 days/week)

Relocation Package:

Reimbursement of Airfare on the 6th month of the Contract up to 400€
Apartment room with rent of 280€ (discounted directly from the payslip)

Only candidates with the mandatory requirements will be considered!

Cross Border Talents