Patient Registrar -AHH (FT Day)
Arkansas Heart Hospital
- Little Rock, AR
- Permanent
- Full-time
- Admits/registers patients for office visit, procedure, diagnostic testing or admission to the hospital.
- Explains policies, answer questions on patient admission and gathers all necessary information and signatures according to hospital policy and procedures.
- If admitting patient to the hospital, assigns patient to a room, notifies designated nursing station of patients arrival and arranges transport of patient to the room.
- Notifies appropriate outpatient departments when the patient has arrived and provides directions to the destination.
- Performs pre-admission functions as defined in hospital policy.
- May perform pre-certification/benefit verification processes in an efficient and timely manner.
- UHC pre-certification is required on all IP stays within 24 hours of admission regardless of weekend or holidays.
- Registration will contact UHC upon notification of IP status to initiate pre-cert.
- Greets patients, families, and visitors arriving at the registration desk in a friendly, courteous manner.
- Serves as liaison with clinical departments, patients and families regarding admission and registration processes.
- Ensures patient and family needs are met and addressed while they are in lobby areas.
- Remains focused on Delighting our Customers.
- In collaboration with inpatient admission, OR, Cath Lab and Radiology, may coordinate the booking and scheduling of patients and transmit bookings to concierge throughout the shift.
- May, in an active manner, solicit information from patients, doctors office staff and insurance companies to complete the Admission Questionnaire form and insurance pre-certification information.
- Education: High School graduate or equivalent required; Associate degree preferred.
- Experience: Minimum of one year related experience (i.e., patient admissions, registration, scheduling, medical insurance) required; healthcare environment strongly preferred.