Service Team Member
El Pollo Loco
- San Pedro, CA
- Permanent
- Full-time
- Competitive pay (we start at $20 per hour!)
- No late-night hours
- Meal Discounts
- Excellent career growth potential (we promote from within)
- Flexible Scheduling: Full-Time or Part-Time hours
- Medical + Dental + Vision Insurance + Flexible Spending Account*
- 401(K) Plan with match and immediate vesting (must be at least 21 to participate)
- Paid sick time
- Employee Assistance Programs
- Discounts on theme parks, movie tickets, sports events, hotels and more...
- Work collaboratively with restaurant team members and management to achieve operational goals, maintain a positive work environment, and uphold company standards.
- Greet and assist customers with their orders in a friendly and helpful manner.
- Continuously strive to meet or exceed customer expectations and satisfaction.
- Assist in preparing food items in strict compliance with company recipes and procedures. May include, but not limited to, the preparation/assembly of various menu items, salsa/dressing, and condiment packing.
- Process and assemble customer orders efficiently, ensuring accuracy and timeliness.
- Apply suggestive selling techniques to complete the customer experience and increase sales.
- Handle payment and cash transactions accurately and professionally, scrupulously following all El Pollo Loco cash handling policies and procedures.
- Diligently follow all food safety, food rotation, and sanitation policies and procedures in order to maintain a safe/healthy environment.
- Clean and replenish beverage stations, assist with dish washing, food/product inventory and rotation.
- Maintain cleanliness and organization of the restaurant, including dining areas, restrooms, exterior dining, and parking lots, using approved EPL policies and procedures, including PPE.
- Continuously scan the floors for debris and water, and promptly clean to prevent hazards.
- Ensure all paper and disposable items are well stocked and available for customers.
- Welcome customer feedback and address any comments or concerns they may have in a positive and supportive manner without ever escalating a situation and seeking managerial support as needed.
- Ensure that all feedback is communicated promptly to the restaurant management team for swift resolution and continuous improvement.
- Perform other duties as assigned by management to support restaurant operations.
- Willingness to participate in cross-training opportunities to develop skills in other areas of the restaurant as needed.
- Enthusiastic and positive demeanor, with a genuine passion for providing exceptional customer service.
- Ability to work in a fast-paced environment while maintaining a positive attitude.
- Strong communication, attention to detail, and organizational skills.
- Ability to multitask and prioritize tasks effectively.
- Flexibility to work various shifts, including weekends and holidays.
- Demonstrated reliability and punctuality, with a commitment to meeting scheduled work shifts and assignments.
- Willingness to learn and adapt to changing procedures and protocols.
- Commitment to upholding company values and standards of excellence in customer service.
- Regularly stands, talks, hears, uses close and distance vision, tastes, or smells.
- Repetitively reaches, handles, feels, and/or grasps objects with hands.
- Occasionally bends, stoops, kneels, crouches, and/or crawls.
- May lift objects weighing up to 40 lbs.
- Regularly exposed to noise; occasionally exposed to heat, burn hazards, and/or wet surfaces.
- The position is seldomly exposed to humidity, cold/freezing temperatures, and/or chemicals.