Client Service Manager

• Management and sales for specifically assigned clients.
• Maintain Airswift’s current and new client and contractor base to leverage existing service lines and continue to diversify all service lines to develop net new GP growth.
• Forecast client’s upcoming strategies and objectives to ensure sales and delivery models remain aligned.
• Meet sales targets (KPIs) which are agreed upon with the Regional Sales Director.
• Ensure compliance with standardised workflows to effectively manage project delivery within the contracted scope, timeline, and cost.
• Work effectively with the client to bring new requisitions, plan sourcing delivery, and facilitate job interviews and placements.
• Interact with, train, and develop the Recruitment Delivery Centre (our recruitment support unit) to cover all client delivery needs across the Account Managers specified clients.
• Proactively lead a joint company strategic account planning session.
• Proactively assess, clarify, and validate customers’ needs on an ongoing basis.
• Be the primary point of contact for all clients and non-clients.

• Strong interpersonal, communication, organisation, and time management skills.
• Adept in time management and can demonstrate structure in thinking.
• Strong client service skills.
• Upholds standards of excellence.
• Highly self-motivated and objective driven.
• Keen to apply strategic vision and sales acumen to a highly challenging ‘fast growth’ style role.

• Accredited degree or equivalent work experience.
• Minimum three years with the business in a similar capacity or can demonstrate equivalent experience in a similar role.
• Experience working in ATS and CRM systems.
• Account management experience with a proven record of providing excellent customer service.
• Experience fostering strong client relationships.
• Proven leadership experience.
• Ability to foster teamwork when working cross functionally.
• Proven experience leading strategic projects.
• Ability to analyse opportunities and qualify potential service lines and scope.
• Ability to identify new opportunities within a customer.
• Ability to network at a senior level.
• Ability to travel 50% within the region to client locations.
• Excellent Microsoft skills, in particular Word & Excel.

• Attractive monthly base salary + competitive commission/performance bonus.
• Genuine career progression opportunities, either locally or globally!
• World-class training programmes and development opportunities.
• Virtual Onboarding Events exclusively for new hires.
• Team driven environment, supportive culture with a focus on work-life balance.
• Career breaks available after one year.
• Real time recognition through our employee reward platform.
• Mental Health First Aiders to signpost you to support when you need it.
• Yearly destination trips as part of our High Flyers program (Dubai, Buenos Aires, etc…)
• Charity days for various important causes such as Relay for Life and Earth Day.

• Growth - In life and business, one must grow to flourish and achieve high ambitions. Growth requires change, challenge, risk and sacrifice - we will always choose growth.
• Life – Above all else, we value life. The quality of life, both in and outside of work, profoundly influences our well-being and our impact on the world.
• Excellence - We deliver, holding ourselves accountable for results. Our customers see excellence in everything we do.
• Integrity - We are ethical, open, honest and authentic. People trust us to do the right thing for the right reason.

Airswift