Director of Professional Services (DOPS)/Branch Director - Hiring Now
Intrepid USA
- Indianapolis, IN
- $50,000 per year
- Permanent
- Full-time
- Culture driven by servant based leadership with an inverted organization chart. Our clinical teams are at the top and our CEO is at the bottom supporting our organization
- Our Care Centers are not franchises. We have a National Support Center helping our Care Center leaders manage and drive their local “family business” style of operations, clinical and patient experience
- Our teams manage their local Care Centers where they are embedded in the fabric of the communities they serve
- We are committed to caring for our patients just as if they were our family
- Industry leading online training system and modules for continuing education thru Intrepid University
- Clinician centric WellSky EHR to improve clinical documentation quality and patient care
- Competitive pay with healthcare, dental, vision, pharmacy, Flexible Spending Account, Dependent Care Account benefits with affordable premiums for Full-time team members
- 401K available to all team members
- Supportive time away through PTO time and company paid holidays for Full-time team members
- Mobile benefits access, 98.6 telemedicine access, health education library and health cost estimator for Full-time team members.
- Company paid Life Insurance up to $50K and AD&D insurance with the option of additional affordable voluntary life and AD&D available for Full-time team members.
- Short and long term disability insurance available at affordable rates for Full-time team members.
- Talent science that improves the quality of our talent acquisition, recruiting process and team members
- Direct responsibility for delivery of quality care that meets client specific needs and in compliance with program/payer rules and physician orders
- Responsible for efficient and effective utilization management in accordance with client needs, physician orders and payer requirements
- Facilitates communication and coordination of care between clients, families, caregivers, physicians and other service providers as necessary
- Assures efficient coordination of caregivers through case conferences and scheduling process and appropriate utilization of services
- Assures current and accurate clinical records in compliance with documentation requirements and program specific rules for coverage and qualifying criteria
- Assures clinical records are maintained in their original state and not improperly altered or fabricated
- Plans and assures adherence to budgetary guidelines, exercises appropriate expense control management with administrator
- May oversee Account Executive functions including performance reviews and development plans
- Serves as the local privacy officer of the agency, if the lead person in the agency
- Assures all staff receive appropriate training and follow the policies for protected health information
- Interviews, screens, and hires competent employees to meet the needs of clients and in compliance with applicable employment law
- Oversees the scheduling and competency of staff to assure safe, quality care and service
- Oversees personnel management functions including staffing, performance reviews, and disciplinary actions
- Provides a plan for staff retention and development
- Assures appropriate training to meet agency and regulatory requirements
- Completes other assignments and duties as requested and assigned to accomplish the goals and objectives of the Company
- Passion and commitment to clinical excellence, quality and integrity
- Embracing and leading the patient care mission through providing an exceptional patient experience
- Positive attitude and ability to fit in as a collaborative team member for patient care
- Excellent interpersonal communication and patient/family engagement skills
- Commitment to clinical documentation excellence and quality along with ability to educate and inspire others
- High energy, focus, work ethic, motivation and commitment to lifelong learning and growth
- Flexibility with diverse clients, cultures, and environments allowing you to provide excellent care
- Ability to demonstrate clinical skills in both a collaborative and solo contributor capacity
- Experience with EHR systems and their implementation/optimization in complex clinical settings
- Proficiency with federal, state and governing agency regulations
- Participates in continued clinical and in-service education, as well as professional training required by law
- Knowledge and comfort level working with technology and enterprise wide support systems and tools
- Successful management of a high volume of work, changing priorities as needed
- Appropriate judgment and critical thinking in decisions that requiring consideration of regulatory compliance, customer service, patient welfare and company interests
- Outstanding presentation, writing and communication skills
- Promotes the agency through positive representation and communication of its services
- Capable of using professional judgement to delegate selected nursing tasks
- Strong ability to be the public face of the organization, and serve as an advocate for Home Healthcare, Home Hospice and other service lines
- Creative thinker who embraces thought leadership
- Capable of making challenging decisions and willing to take responsibility for them.
- Current state RN license, BSN preferred. Business coursework (business, finance, accounting, human resources) preferred
- Three (3) years of nursing experience required to consist of a minimum of: one (1) year of home care experience and two (2) years of supervisory experience in a clinical setting.
- Current Registered Nurse licensure (in good standing) in the state(s) of practice
- Valid driver’s license and automobile insurance