Operations Manager

Misco

Malta
Permanent
Full-time

14 days ago

Job DescriptionOur client, operating a call centre locally are seeking to recruit an Operations Manager to join their growing team.The ideal candidate will be responsible for:

Managing the day-to-day operations of the Company;
Analysing data and identifying room for improvement;
Productively leading and motivating the subordinates to ensure all departmental service levels and objectives are achieved;
Coaching the subordinates and formulating individual training as well as development plans;
Liaising with the respective Leader and HR on the recruitment requirements, assisting in conducting interviews and conducting formal performance appraisals;
The investigation of potential disciplinary situations or customer complaints;
Reporting any issues and updating the General Manager;
Overseeing and managing OHS risks to provide a secure environment;
Ensuring all role profiles within Operations include adherence to all relevant Company regulatory and compliance requirements; and,
Adhering to all company policies and procedures.

The ideal candidate will have:

Similar management experience within a fast-paced service environment;
Proven working knowledge of call centre procedures would be an advantage;
Good numerical skills and computer literate; and,
Excellent written and verbal communication skills.

This position calls for someone with strong communication skills and has the ability to multitask. The chosen candidate must be self motivated and able to prioritize and learn fast.The information requested during registration is necessary for misco to match both candidate and employer expectations. Upon expiration of the closing date misco will be informing candidates of the Company's identity prior to forwarding any applications. By applying for this position, you are accepting misco Privacy Policy & Terms and Conditions:

Misco

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