Coordinator - Property Services
Sovereign Housing Association
- Basingstoke, Hampshire
- £24,000-28,000 per year
- Permanent
- Full-time
- Responsible to deliver the right outcome for our customer
- Provide a first point of contact within your area for business partners
- Assist in complaint and query resolution
- To manage a diary and bookings schedule for the team
- Complete required administration tasks
- Seek opportunities to improve performance and offer solutions
- Establish and maintain own effectiveness by developing strong working relationships with team members, business stakeholders
- Solid experience in administration within a busy customer focused role
- Some understanding of building maintenance terminology preferred
- Experience of using several different computer systems
- Ability to manage your own work load
- Strong customer service focus & confident telephone manner
- The ability to think quickly and clearly and work well under pressure
- Empathy and a passion for helping people
- As someone committed to customer service, you'll work as part of our Property Team responsible for scheduling repairs and maintenance works to fit with the diaries of our trade staff and contractors
- £450 yearly flexible benefit pot to use against benefits of your choice
- 25 Days Holiday (pro rata + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- Generous company pension scheme, matched up to 12%
- Flexible working
- Recognition scheme
- Wellbeing discounts