Client Services Project Manager

Epiq

  • London
  • Permanent
  • Full-time
  • 28 days ago
It's fun to work at a company where people truly believe in what they are doing!Job Description:Job Summary:The ECAR Project Manager of Client Services will serve as a leader in successfully managing assigned client relationships through effective project management coordination and execution. Successful candidates must have team leadership experience and a professional background in the Class Action and Restructuring industry to successfully manage multiple projects and client relationships in a fast-paced environment.Working hours: 10:00am - 6:00pm UK time; Mon - FriJob Responsibilities:
  • Serves as the primary liaison with key client representatives in the United Kingdom with the goal of owning the service delivery relationship for these clients;
  • Drives overall client satisfaction through effective coordination and communication of client deliverables;
  • Leads project team of Associate Project Managers, Project Coordinators and Project Specialists as assigned;
  • Effectively executes project forecasts and work schedules implemented by the Director and/or Program Director;
  • Ensures client and project requirements are being met with the highest quality and accuracy by verifying output and communicating routinely with both the client and internal partners;
  • Consistently delivers proactive communication with clients and immediately addresses or expeditiously escalates issues to Senior Leadership;
  • Ensures that an up-to-date record of all project tasks and deliverables is maintained throughout the course of the project;
  • Demonstrates leadership to both the client and internal partners, delivering project objectives professionally and with high quality;
  • Provides training and mentoring to new hires and current employees;
  • Instills confidence with the client and serves as a primary public face of Epiq’s service delivery offering.
Job Requirements:
  • A solid understanding of Class Action and Restructuring support industry. Two or more years of experience in project management positions with law firms, corporate legal departments or Class Action service providers is preferred.
  • Demonstrated success in the management of simultaneous projects.
  • Oral and written communication skills which provide a strong and confident leadership presence.
  • Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements.
  • A solid understanding of database design and management, data processing activities and legal document review requirements.
  • Demonstrated ability in each of the following areas: effective control of all aspects of a project from initial planning through final production; development of project plans; balancing overall client requirements; development of relationships; and reviewing financial and billing information in a timely manner to ensure deadlines are consistently met
  • A bachelor’s degree. A graduate degree such as a Juris Doctorate (JD) degree or Masters Business Administration (MBA) degree is a plus.
  • A minimum of 2 years consulting, litigation support, paralegal or law practice experience in a law firm, corporate legal department.
#LI-DNI #LI-AS1If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

Epiq