Hiring Event May 7th, 2024-Client Services, Laboratory Assistant- (Full-time Day) - Aiea Heights, HI
Clinical Labs of Hawaii
- Aiea, HI
- Permanent
- Full-time
- Provides immediate response to internal and external client’s questions and issues
- Performs all essential duties of Lab Assistant including specimen processing for add-ons and send outs
- Assists or resolves client issues by performing a thorough investigation of issue, evaluates findings, and responds to client in a timely and efficient manner
- Assists in resolving discrepancies in reports by consulting with technical and managerial staff
- Understands specimen requirements as it pertains to lab testing in order to provide accurate results. Ability to understand differences in specimen types
- Responsible for client notification of STATs and Criticals
- Understands and recognizes the Critical values based on the given guidelines and responds appropriately
- Assists in tracking and monitoring send out tests
- Assists in problem resolution for future applicability and forwards to appropriate quality assurance individual (supervisor, manager, pathologist, etc)
- Maintains professional/technical knowledge by reading professional publications and attending continuing education seminars
- Pursues referenced test result to satisfy client needs and requests
- Participates in Job Competency/Skills Check program
- Works closely with all laboratory personnel to ensure timely client service and accurate test results and services
- Maintains open communication with supervisors, pathologists, and fellow employees to ensure optimal operation of department. Communicates pertinent information to other members of the health care team in a clinically relevant time frame to enhance the lab’s contribution to patient care
- Delivers age appropriate care for the patient population. Maintains strict confidentiality in all situations and with all documentation
- Adheres to confidentiality, safety, compliance, and legal requirements
- High School Diploma or equivalent
- Laboratory experience as a LAS or LA role, preferred
- Customer service experience preferred
- Proficient use of computers with ability quickly learn new information systems and software
- Strong problem-solving and decision making skills required
- Strong reading, writing, and analytical skills
- Ability to operate general laboratory equipment, including but not limited to telephones, computers, centrifuges, and audible alarms.
- 1 - 2 years of related experience in clinical laboratory, data entry, or production
- Appreciation for your work
- A feeling of satisfaction that you’ve helped people
- Opportunity to grow in your profession
- Free lab services for you and your dependents
- Work-life balance, including Paid Time Off and Paid Holidays
- Competitive benefits including medical, dental, and vision insurance
- Help saving for retirement with a 401(k) plus a company match
- A sense of belonging – we’re a community!