Retail Store Sr. Shift Lead
Guida's
- Beaver, UT
- Permanent
- Full-time
- Function as the “go to” resource for shift leads while on duty especially when the retail operations manager is absent
- Provide feedback to retail operations manager on how to improve store operations including new processes to increase efficiency
- Create and manage a list of official shift lead duties, responsibilities and expectations to keep the store running smoothly including a daily checklist for both retail and ice cream.
- Plan and hold regular bi-weekly (or as needed) shift lead meetings
- Help and motivate shift leads to productively deal with issues that may arise in the store and with other employees
- Create and foster an environment of cooperation and teamwork among coworkers
- Create an environment of adherence to uniform policy standards, attendance, and cell phone usage during shifts
- Ensure the store continually meets brand guidelines and provides customers with a consistent and pleasing experience including product availability on store shelves
- Proactively review and monitor the customer experience and address any areas of concerns (e.g., wait times, cleanliness/store appearance, service, merchandise availability, signage)
- Engage with customers and assist with questions, concerns, or complaints in a professional and positive way; ensure all issues are resolved in a timely manner
- Help direct retail line, ice cream line or kitchen line when needed during demanding service periods to ensure store is operating as efficiently as possible
- Motivate the team during demanding service periods
- Provide recognition and constructive feedback to shift leads and retail associates as appropriate
- Train and develop new shift leads; provide coaching for ongoing improvement
- Identify and foster talent to grow retail associates into future shift leads
- Handle or escalate any customer or employee-related issues; document as appropriate for the retail operations manager to review
- Act as a role model in representing the company, the team, and themselves
- Perform any of the duties of the day porter, retail store associate and shift lead
- The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required.
- High School diploma or GED equivalent
- 3+ years of retail store operations experience
- Demonstrated ability to deliver excellent customer service
- Leadership attributes or team leadership experience
- Certification and/or License – None
- Customer service skills, including the ability handle challenging or conflict situations with tact and professionalism
- Able to respond courteously and efficiently to inquiries, complaints, and requests
- Able to work in collaboration effectively and foster good teamwork
- Able to motivate others in a positive and constructive manner
- Able to demonstrate solid judgment and decision-making skills
- Able to resolve internal conflicts with tact and professionalism
- Able to organize time, energy, and resources effectively to achieve goals (i.e., organizational skills)
- Attention to detail and able to multi-task
- Problem solving skills
- Able to communicate clearly and effectively, both verbally and in writing
- Able to apply company policies
- Must be able to read, write and speak English