Customer Service Title Agent
Maryland Speedy Tag & Title II LLC
- Windsor Mill, MD
- $16.00 per hour
- Permanent
- Full-time
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
- Process Motor Vehicle Tag and Title Transactions for the public and the business community.
- Participate with marketing campaigns tasks to promote business.
- Utilize software that interface with the Motor Vehicle Administration (MVA) Database.
- Review completed transactions for accuracy, scan, and file according to company standards.
- Report deficiencies or any issues prohibiting job to be performed accurately to immediate supervisor.
- Maintain office organization according to company standards.
- Learn and apply any new implemented processes and MVA updates to process transactions successfully.
- Identify the reason for the customer’s call, collect relevant information and provide solutions
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Attend trainings to maintain up-to-date skills and knowledge
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively.
- Ability to grasp information quickly and apply it.