Mail Services Supervisor
Montana State University
- Bozeman, MT
- $25.50 per hour
- Permanent
- Full-time
For questions regarding this position, please contact:Kathryn Jahnke
406-994-6774Classification Title Mail Svcs Supv
Working Title Mail Services Supervisor
Brief Position OverviewUnder general supervision of the Mail Services Assistant Manager, this position oversees the contract station postal retail window, USPS postal boxes, mail processing & delivery and general accounting and fiscal management. Position is also the backup Bulk Mail Supervisor and fills in for the Assistant Manager during absences along with other duties as assigned.
Position Number 4M0940
Department Facility Services
Division University Services
Appointment Type Classified
Contract Term Fiscal Year
Semester
If other, specify From date
If other, specify End date
FLSA Exempt
Union Affiliation Exempt from Collective Bargaining
FTE 1.0
Benefits Eligible Eligible
Salary $25.50 per hour, commensurate with experience, education, and qualifications
Contract Type Classified Salary
If other, please specify
Recruitment Type OpenPosition DetailsGeneral StatementMail Services provides the University and local community with reliable, customer-focused, and cost-effective postal services that are integrated with the U.S. Postal Service. This position assists the Assistant Manager of Mail Services in maintaining accounting and fiscal management for the Mail Services Department, overseeing the USPS postal box section, managing, and providing coverage for the customer service window, sorting and managing the delivery and pickup of mail across campus, and providing passport services. The work is done in a highly regulated environment and must be accomplished with a high degree of accuracy and within short and inflexible timelines.
Duties and Responsibilities
- Operate, manage, and provide a full array of postal services at the customer service window of Mail Services.
- Operate and manage central mail by receiving and sorting, delivery, pickup, and processing of outgoing mail across campus.
- Perform accounting and fiscal management by maintaining and reconciling indexes for central mail, bulk mail, contract station, and passport operations including reporting and collaboration with customers.
- Supervise direct reports including directing work, scheduling, and performance management.
- Manage daily opening and closing procedures for Mail Services.
- Backup bulk mail operations and act as Assistant Manager as needed.
- Demonstrated supervisory experience.
- Demonstrated competence managing, monitoring and reconciling bookkeeping/accounting records.
- Demonstrated understanding of MS Office suite and use of office equipment such as copiers, registers, and computers.
- Demonstrated customer service and relationship management skills.
- Knowledge of specialized software, such as USPS RSSBP (Retail Systems Software - Business Processes) functions and reporting systems Hasler/G2 software/hardware/relational database or similar.
- Experience conveying policy and giving instruction to others on policies and procedures.
- Ability to maintain records with a high degree of accuracy and close attention to detail.
- Possess strong customer service skills to clearly convey both federal and state requirements and/or procedures.
- Ability to work independently with minimal supervision; communicate effectively with co-workers, supervisors, manager, and the campus community.
- Consistently exercise initiative and good judgement.
- Provide excellent customer service to campus and Bozeman area customers.
- Troubleshoot malfunctions of equipment (via remote contact with vendor) and remedy problems in-house, whenever possible.
- Collaborate on budget plans by analyzing prior year expenditures, forecasting future needs, gathering input from appropriate sources (such as Mail Services Supervisor, Department Budget Manager, University Business Services, etc.).
- Effective interpersonal and communication skills, both oral and written.
- Demonstrated knowledge of post office operations, including postal equipment and postal regulations.
- Miscellaneous related duties including, but not limited to: May provide back-up to other Mail Services functions, such as: sort, prepare for dispatch, and deliver/pick up mail along specified routes; provide advanced customer service support at the customer service window; and prepare bulk mailings and provide back-up coverage.
- Medical / Dental / Vision
- Retirement
- Tuition waiver
- Annual and sick leave
- Holiday pay
This position has supervisory duties? YesPosting Detail InformationNumber of Vacancies
Desired Start Date
Position End Date (if temporary)
Open Date
Close Date
Applications will be:Screening of applications will begin on May 22, 2024; however, applications will continue to be accepted until an adequate applicant pool has been established.Special Instructions
Diversity StatementMontana State University values diverse perspectives and is committed to continually supporting, promoting and building an inclusive and culturally diverse campus environment. MSU recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples.In compliance with the Montana Veteran's Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran's preference please complete the veteran's preference information located in the Demographics section of your profile.MSU's Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Website:Applicant DocumentsRequired Documents * Resume
- Cover Letter