Internal Communications Lead - Servicing department (Budapest, Tallinn)
Wise
- Tallinn, Harju County Budapest
- Állandó
- Teljes munkaidő
- Develop and execute a comprehensive internal communications strategy aligned with the goals and objectives of Servicing and the overall Wise mission.
- Establish communication channels and platforms to facilitate transparent, timely, and effective communication among departmental teams, leadership, and employees.
- Create engaging content, including newsletters, memos, presentations, and intranet updates, to communicate departmental initiatives, updates, and key messages.
- Collaborate with cross-functional teams, including People Team, Product, Service Scale & Experience and Operations, to ensure consistency and alignment in messaging and communications efforts.
- Drive employee engagement initiatives and foster a positive and inclusive organizational culture through targeted communication campaigns and activities.
- Monitor and measure the effectiveness of internal communications initiatives, gathering feedback and insights to continuously improve strategies and tactics.
- Serve as a trusted advisor to departmental leadership, providing guidance and support on internal communications best practices, trends, and emerging technologies.
- Bachelor's degree in Communications, Public Relations, Marketing, or a related field. Master's degree preferred.
- Proven experience in internal communications leadership roles, preferably within a customer service or contact center environment.
- Strong strategic thinking and planning skills, with the ability to develop and execute communication strategies that drive organizational objectives.
- Excellent written and verbal communication skills, with the ability to craft clear, compelling messages for diverse audiences.
- Demonstrated experience in managing communication channels and platforms, including intranet, email, social media, and collaboration tools.
- Ability to work collaboratively across departments and levels of the organization, building strong relationships and influencing stakeholders effectively.
- Highly organized with excellent project management skills, capable of managing multiple priorities and deadlines in a fast-paced environment.
- Creative thinker with a passion for storytelling and engaging employees through innovative communication strategies.
- Strong analytical skills with the ability to interpret data and metrics to measure the impact of communication efforts and drive continuous improvement.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.If you want to find out more about what it's like to work at Wise visit .Keep up to date with life at Wise by following us on and .