Sr. Service Delivery Manager
ManTech
- Annapolis Junction, MD
- Permanent
- Full-time
- Overseeing and de-conflicting maintenance activities
- Responding to outages and providing outage reporting/orchestration for Application SMEs
- Working with internal and external customers to understand and respond to each unique need
- Understand the mission of the system and be able to identify critical paths in the operations
- Understand the data flow and be able to identify points of ingest and egress for data flow
- Engaged with upcoming software and application releases to assist with Release Management tasks to meet customer and stakeholder’s requirements
- Full life cycle experience, responsible for the development of a complete set of architectural views for large number systems in accordance with one of the more common architecture frameworks
- Must be a strong leader with solid interpersonal skills
- Must be able to support work schedule that aligns with the Lead. Generally, this will run from 0700 to 1700 local time
- Must be available to provide on-call and after hours support
- Must be able to inquire with Technical and Non-Technical staff about specific requirements
- Must be able to adapt to requirements and changes in mission focus
- Must be able to work and communicate daily with Lead and customer management at various technical and organizational levels
- Knowledge of cloud concepts in relation to Infrastructure as a Service (IAAS) and Platform as a Service (PAAS)
- Awareness of systems management and operational support tools and security and/or infrastructure experience
- A Bachelor's degree or equivalent in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline with 7 or more years related professional experience
- SAFe Certification, preferred
- Experience in leading teams of diverse technical subject matter experts
- Experience in software development methodologies and structured approaches to system development
- ITIL 4 Foundation
- Experience or fundamental understanding with the following technologies:
- Red Hat Enterprise Linux
- Red Hat OpenShift
- VMware
- Windows Operating Systems
- Microsoft SQL Database
- Oracle Database
- SolarWinds
- Due to the nature of this government contract, US Citizenship and an active DOD Secret clearance with the ability to obtain an agency specific suitability clearance is required.
- Up to 10% travel may be required per year
- Must be able to type
- The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentation.
- This position supports an IT operations environment. All employees should expect to support work on nights and weekends and may be included in an on-call rotation for after-hours support.