Shift Leader
Bagel Brands
- Rogers, MN
- Permanent
- Full-time
- Demonstrates mastery of the DOING of Team Member with ease, enthusiasm and excellence
- Lead shifts that focus on team engagement and guest satisfaction with an unwavering commitment to Make Fun Happen
- Thinks strategically about maximizing product sales and waste management
- Demonstrates “total store vision” to take ownership of the look and feel of the store
- Knowledgeable about the deployment for the day, and the roles and responsibilities associated
- Consistently leverages effective communication on the floor during the shift
- Sees the needs of the team and guest and addresses situations before they become problematic
- Understands the multiple priorities of the shift and effectively communicates and delegates objectives and tasks
- Takes ownership not only for the current shift, but also the shift that follows
- Responsible for ensuring that the team is executing SOP and quality standards correctly and consistently
- Actively – and in the moment – coaches and gives feedback to Team Members to ensure they are bringing their best DOING and BEING to their role
- Trains team on role responsibilities, product knowledge and promotional items
- Performs administrative tasks with integrity and to completion, including, but not limited to bank deposits, inventory, store product orders and others as assigned.
- Actively develops Team Members and is in conversations about career and professional growth.
- Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love
- Takes ownership for their impact on other people and actively manages how they show up
- Demonstrates confidence and owns the decision-making responsibility of being the Manager on Duty
- Is resilient under pressure and brings a being of calm in critical moments
- Brings joyfulness to leading the team, serving guests and being a community member
- Seeks to be of service and create success for others
- Brings enthusiasm and curiosity to the responsibility of being a subject matter expert and helping others grow
- Demonstrates the humility and curiosity needed to be a leader of a diverse group of people and shows an eagerness to grow and learn
- Gives powerful feedback and always looking to make the biggest difference by coaching the team from commitment, not compliance
- Takes ownership for, and is eager to, make a positive impact on others
- Seeks to create an inclusive and inspiring culture on every shift with every team member
- Takes full ownership of their own development and actively seeks feedback and growth opportunities
- At least 1 year of leadership, restaurant, retail or customer service experience required, or properly trained and approved by Caribou Coffee to take responsibility as a Shift Leader
- Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends.
- Must be at least 18 years of age
- High school diploma or GED equivalent
- A valid driver’s license and reliable transportation