Associate Service Account Manager - Lincoln, NE and Omaha, NE
UnitedHealth Group
- Lincoln, NE
- Permanent
- Full-time
- University of Nebraska - University Health Center at UNL - 550 N 19th St, Lincoln, NE, 68588 - 0618 (Primary)
- UNMC Student Life Center for Healthy Living - 39th and Jones, Omaha, NE, 68198 (Secondary)
- UNO Health and Kinesiology Building / Wellness Center - 6323 Maverick Plaza, Omaha, NE, 68182 (Secondary)
- Collaborates with the University Bursar, Registrar, IT Services and Web Services departments to ensure smooth processes throughout the insurance plan year.
- Coordinates the administrative aspects of a competitive bid process for USHIP and the optional insurance plans.
- Maintains the University Student Health Insurance Administration Tool, which tracks students’ annual enrollment and waivers into / out of USHIP
- Interface effectively with all the University customers (students and/or their dependents, Administrators, and Student Health Center staff,) while clearly presenting the University’s’ position on all topics.
- Function as a day - to - day liaison between all entities by providing walk in and telephonic customer service support to all University customers.
- Assist in resolution of any insured and / or provider billing issues.
- Understand and educate students regarding current plan design, policies, and procedures.
- Coordinate and attend on - campus service - related functions / meetings, including Orientations, Health Fairs and In - Service Information Sessions as needed as it relates to the student health insurance plan.
- Effectively interface with all internal and external partners toward the common goal of providing exceptional customer service to the University students and Administration to ensure that the Company’s short- and long-term goals are met as it relates to the student health insurance plan.
- Learn and demonstrate knowledge of all phases of claims processing, including enrollment management, the appeal process, the pre - determination process, and contract interpretation of plan benefits and policy provisions.
- Assist with the enrollment / waiver process. This assistance may extend to researching eligibility issues but not approval or denial of waivers.
- Assist in the development and distribution of pertinent communications material to the Client and students related to the student health insurance plan.
- Any other duties required by the University to assist with the student health insurance plan.
- High School Diploma / GED
- 2+ years of experience in a front - end medical office and / OR processing claims
- Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
- Ability to commute and report to Omaha, NE locations (UNMC, UNO) and Lincoln, NE location (University Health Center at UNL) as needed
- Ability to work any of our full-time (40 hours / week), 8-hour shift schedules during our normal business hours of 8:00 AM - 5:00 PM CST from Monday - Friday including the flexibility to work occasional overtime and weekends based on business need
- Must be 18 years of age OR older
- Prior experience with public speaking
- Experience with Medical terminology
- Ability to multi - task including ability to understand multiple products and multiple levels of benefits within each product
- Ability to maintain positive engagement through written and verbal communication
- Work effectively in a changing environment
- Demonstrates diversity awareness
- Ability to improve the customer’s experience
- Ability to conduct presentation within a public format, small or large