Director, Store Manager - Rookwood Pavilion
Macy's
- Cincinnati, OH
- Permanent
- Full-time
- Analyze Store’s business to strategize and deliver results; implement action plans focusing on deficient areas and highlight growth opportunities.
- Drive and exceed sales goals through coaching, feedback and recognition; optimize productivity and efficiency.
- Review Sales, Customer Experience, and Star Rewards results and strategize action for continued improvement.
- Review and utilize data to provide colleague recognition; develop and communicate strategies to improve results.
- Create and implement strategies to drive the Star Rewards Program by setting clear expectations for People Leaders to reinforce the benefits of new accounts and by motivating colleagues to solicit Star Rewards.
- Strategize, plan and execute events and community outreach. Ensure execution through People Leaders.
- Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented and adhered to.
- Assume leadership and development role through effective total store communication, staff development and implementation of selling priorities.
- Partner with division team to plan and execute floor moves, merchandise placement and sales promotion set-ups.
- Ensure merchandising presentation and pricing / signing accuracy meet company standards.
- Lead customer service culture in the store. Ensure colleagues engage with customers and provide a friendly and easy to shop environment.
- Ensure exemplary service and selling capability is delivered by role modeling selling and service skills to influence positive performance among others.
- Work with People Leaders to build the client relationship between Macy’s Stylists and customers through MyClient and other customer acquisition initiatives.
- Ensure most effective sales floor coverage through the development of workforce solutions; lead selling initiatives throughout the store as needed.
- Lead a team of People Leaders and colleagues.
- Align the team to complete all operational activities in store when needed, including price changes, ad setup/takedown, merchandising, fulfillment and RTVs driven by Workload Planning Meeting.
- Develop People Leader and Hourly Colleague talent. Monitor and address performance issues on a timely basis.
- Conduct ongoing talent analysis of colleagues; establish career progression plans for key players and positions; ensure retention of best talent and reduce turnover.
- Actively participate in the recruitment process and fill open Executive positions, prioritizing internal movement, commission and high-level selling areas.
- Perform other duties as assigned.
- Regular, dependable attendance and punctuality.
- Bachelor’s Degree or a minimum of 5-7 years retail management with experience developing leaders in a department or specialty store.
- Effectively communicate and present information in one-on-one and small group situations to customers, and all levels of internal and external business partners.
- Ability to effectively plan and execute strategies.
- Ability to monitor and maneuver workflow to achieve priorities.
- Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
- Requires periods of walking, standing, communicating, reaching, crouching and climbing ladders
- Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
- Frequently lift/move up to 25lbs