Technical Support

• 2-3 years of technical support experience is required.
• Experience with asset retrieval, ticket processing, wiping of assets, updating of the CMDB, packing and shipping and maintaining the accuracy of the CMDB.
• Experience in ticket processing, stock evaluation, vending machine stocking, equipment pick up and storage and other ITAM duties.
• Ensures client specific Service Level Agreements are met.
• Ensure incident and request tickets are updated accordingly within the ticketing system.
• Experience with Microsoft Outlook, teams, Word and Excel.
• Strong customer service skills preferred.
• Requires teamwork, ability to work independently, clear communication both verbally and written.
• Maintains a high degree of professionalism in actions, demeanor and dress.

Sunrise Systems