Cafe FOH/BOH Team Member
Urban Air
- Lawrence Township, NJ
- Permanent
- Full-time
- Demonstrate the highest standards of guest relations and care when assisting guests at the counter
- Give advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business
- Ensure adequate stock levels of supplies and consumables for the Café area
- Manage queues and exceed guest expectations; upsell to maximize profit
- Keep Café and surrounding areas tidy and clean; this includes, but is not limited to, table clearing, removing and washing dishes, and taking out the trash
- Handle guest complaints in the first instance and report feedback to the Leadership Team
- Work within established guidelines and operating procedures
- Measure and assemble ingredients for menu items
- Properly cook and store food items at appropriate temperatures
- Rotate stock items as per established procedure
- Ensure compliance with all health code regulations
- Maintain clear, well-organized kitchen and storage areas
- Participate in regular staff meetings and training, as required
- Other duties as tasked by Leadership
- Minimum of High School Diploma or equivalent required, some College preferred
- Previous restaurant/quick service experience preferred
- Basic math skills of adding and subtracting required
- ServSafe or similar food handling certification preferred
- Have a friendly and engaging personality and is a good written and verbal communicator; able to work under pressure
- Comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service
- Willingness to learn, take instruction and work under own initiative, supporting other team members and able to multitask
- An effective, well-organized and efficient team player with a strong sense of discipline and urgency
- Holds oneself accountable for high personal standards of conduct and professionalism
- Work days, nights, and/or weekends as required
- Work in a noisy, fast-paced environment with distracting conditions
- Move about facility and stand for long periods of time
- Lift and carry up to 30 lbs.