Customer Support (Chinese - English Speaking)

Strikingly

Pakistan
Permanent
Full-time

17 days ago

Strikingly is a modern, mobile-optimized website builder that’s extremely easy to use. Our mission is to give everyone the power to unleash their individuality.Our headquarters is currently based in Shanghai, China but we have deep Silicon Valley roots. We’re backed by Y Combinator (W13), SV Angel, Funders Club, Innovation Works, Infinity Ventures, Index Ventures, Kevin Hale, and many others.The RoleYour responsibilities will include:

Provide professional and friendly service through our email and live-chat channels.
Help others and be able to stay calm under pressure.
Translate client's product into Chinese.
Be given the tools to do so easily, and you translate regularly, and moderate others' translations.

Ideal ProfileThis project requires:

Customer support experience in a fast-paced environment
Great Chinese and English communication skills, both written and oral to be able to liaise effectively to different stakeholders across the region
Should love making customers happy
Should have the ability to assess each customer’s issues
Knows how to deal with difficult customers/clients
Has good analytical and problem-solving skills
Has good accurate records keeping
Must be a good team player
Can work with minimal supervision
Ability to prioritize and multitask
Knowledge of Domains, SEO, and Analytics is a plus
Must be able to work remotely and full-time (at least 40 hours per week)

What's on Offer?

Flexible working options
Opportunity to make a positive impact
Work alongside & learn from best in class talent

Strikingly

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