Customer Engineer Office Apps
JDA TSG
- New York
- Permanent
- Full-time
- Standard Product Workshops -Training
- In-Depth Product Reviews -White Board (Chalk Talk) Sessions
- Health Checks / Assessments
- Post Operational Review of Product Implementations
- Product Upgrade / Migration Assessments
- Systems Performance Reviews
- M365 Copilot readiness
- Act as the primary technical contact, providing customer visibility, advanced technical support and problem resolution for corporate customers, including issues raised to the highest levels of management
- O365 Office Apps including Outlook, Word, Excel, and PowerPoint, in a support or consulting role
- O365 Suite administration and troubleshooting at the advanced/expert level
- Support with Exchange migrations to assist with Outlook, calendaring, and mailbox management
- Support with SharePoint migrations, assisting with OneDrive and SharePoint site access via Office apps; Office client server integration
- Support with Teams migrations and add-in migrations and troubleshooting of Office web apps
- Support with Power BI migrations, modernizing Access databases
- Power Automate experience including creating and enhancing automation protocols
- Working independently in a fast-paced environment
- Ability to tactfully handle and articulate customer critical issues and work in a high stress environment
- Meaningful experience with Microsoft enterprise software product offerings
- Awareness of corporate environments and their business requirements
- Ability to apply knowledge to improve Microsoft products and the customer experience
- 5 years in software support, secure infrastructure, IT consulting, or related
- 5 years working with Enterprise customers in any of the following: providing customer technical readiness, delivery support services, on premises and remote technical support, solution development, account management; technical requirements gathering; broad evangelism through events (presentation skills) or related
- Understanding of ITIL/Service Management, PROSCI, Six Sigma or other project management experience
- Risk analysis and remediation planning
- BA/BS degree in Business, Information Technology, or equivalent work experience preferred
- Healthcare - Comprehensive coverage for you and your family
- Employee Assistance Program - Get support when you or your family need it with counseling and coaching
- 401K with company match
- Paid time off
- Paid parental leave
- Volunteer Day Off
- Life insurance - Protect your loved ones and their future
- Business travel accident insurance