HR Generalist

• Be known and seen as the key contact for the service line assigned, who knows our extended team members and is a facilitator to and provider of Auxis internal HR services to staff.
• Implements new hire orientation and employee recognition programs.
• Performs routine tasks required to administer and execute human resource programs including but not limited to compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.
• Handles employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff.
• Attends and participates in employee disciplinary meetings, terminations, and Team investigations.
• Maintains and manages all job movements within their assigned service line including:

• Promotions
• Account Changes
• Salary Changes
• Schedule Changes
• Regularly conducts focus group sessions and conduct leadership staff performance meetings.
• Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.
• Maintains knowledge of trends, best practices, regulatory changes, and innovative technologies in human resources, talent management, and employment law.
• Conducts regularly scheduled audits of the data being entered in the HRIS (Human Resource Information System) and Payroll systems.
• Use email, company intranet, and other vehicles to communicate company policies and procedures and related documents and respond to inquiries regarding policies, procedures, and programs.
• Provide emergency support and coordination, as required.
• Performs other duties as assigned. Managing PTO (PAID TIME OFF) balances
• Manage, coach, and develop team members assigned (HR Analysts)

• English–Spanish Language (Oral and writing 80% or higher) (B2+ level in English).
• Excellent oral and written communication skills.
• 2+ years of Human Resources and Costa Rica labor law experience.
• A bachelor's degree in business administration or human resources.
• Prior experience working in a shared service center or outsourcing operation of at least 100 people is a plus.
• Extensive organization and HR policies and procedures experience.
• The successful candidate will be highly motivated, able to work in a challenging environment and able to work well with clients and teammates in person and remotely.
• Checks work for accuracy, uses pre-defined standards for quality assurance and benchmarking comparisons.
• Looks ahead to anticipate problems or opportunities and positions in advance to address or take advantage of the situation. Looks for ways to do tasks better, faster, and cheaper.
• Able to effectively work in stressful environments and situations with frequently changing priorities.
• People-oriented, empathetic, and resourceful, able to work with team members effectively.
• Must have strong analytical skills.
• Must be a team player and be able to interact with staff at all levels of the company and its operating units.
• Must perform to target with little or no supervision.
• Knowledge of local labor laws and regulations and the ability to ensure regulatory compliance.

Auxis