Commercial Deposits Coordinator
WaFd Bank
- Bellingham, WA
- $40,000 per year
- Permanent
- Full-time
- Deliver exceptional customer service to commercial deposit customers and the internal business lines in the execution of all assigned duties
- Regularly maintain commercial deposit client documentation in order to meet audit and bank standards
- Drive consistency in TM documentation such as updating service agreements
- Seek resolution for operational issues to customer's complete satisfaction and escalate systematic issues as encountered
- Keep Relationship Managers and Treasury Relationship Managers apprised of critical developments in commercial customer relationships
- Complete a review of the daily Check and ACH Pay/Returns decisions for commercial deposit customers
- Review commercial account deposit hold request and escalate to relationship managers when needed
- Assist customers with out of branch wire requests, internal account transfer requests, stop payment requests and custom deposit reports requests
- Review daily commercial branch reports, including overdraft reports and inactive account reports
- Manage commercial deposit customers daily chargeback notifications
- Closely adhere to the Bank's Information Security policies and procedures
- Perform tasks that affect the Bank's compliance with federal and/or state regulations
- General knowledge of commercial banking preferred
- Must have excellent written and verbal communication skills, effective analytical skills, and organizational skills
- Candidate should be able to accept instruction, prioritize, follow-through on work assignments with minimal supervision, and be able to work in a team environment
- Excellent relationship building and communication skills
- Working knowledge of or the ability to learn applicable state and federal laws, regulations, policies, and procedures related to this position
- Demonstrated experience with Microsoft Office -- Excel, Word and electronic communication systems
- Paid time off for vacation, sick days and holidays
- Health insurance
- Stock options
- Bonus programs
- Generous 7% 401(k) employer matching*
- Paid Parental Leave
- Life and AD&D insurance
- Long-term disability
- Tuition Reimbursement
- Employee assistance programs
- Pre-tax health and dependent-care spending plans