Automotive Service Advisor
Ray Laethem CDJR
- Detroit, MI
- $20.00 per hour
- Permanent
- Full-time
- Automotive dealership presence in the Motor City for over 40 years and growing
- Community focused and committed to excellence
- Customer Service Above All Else
- Pride In Our Team
- Driven To Be The Best
- Our service advisors offer world-class customer service while acting as a liaison between our respected customers and our skilled and licensed technician team
- No prior service advisor experience necessary! Focused sessions with a Certified Trainer will be conducted periodically to help you succeed
- Welcome customers in a timely, friendly manner and obtain necessary vehicle information
- Advise customers on necessary services, recalls, routine maintenance and other repairs needed
- Review service contract options and vehicle protection plans based on customer needs
- Prepare repair orders showing time, cost, and labor estimates
- Compose detailed descriptions of customer concerns on repair orders to familiarize technicians on work to perform
- Explain all diagnoses, work performed, and any repair order charges to the customer
- Help identify mechanical problems by carefully listening to customer concerns, doing visual inspections, and if needed, conducting road tests
- Answer incoming service calls, schedule service appointments, and always maintain excellent communication
- Follow our most important Core Value of Customer Service Above All Else to maintain manufacturer CSI scoring above industry average
- $20 hourly pay rate
- No Weekends
- Medical, Dental, Vision, Disability, Life Insurance, and 401k (with company match!) benefit package options available
- Competitive Holiday/Vacation/Time Off benefits
- Quarterly and annual award opportunities based on demonstration of our Core Values
- Excellent communication skills
- Valid driver’s license
- Personal auto insurance
- Ability to multitask
- Friendly, outgoing personality
- No Experience Necessary