Director of Campus Housing
UC Law SF
- San Francisco, CA
- $115,000-130,000 per year
- Permanent
- Full-time
- Directs and oversees the day-to-day management, maintenance, and administrative functions of the College's graduate and professional school housing facilities including management of Housing personnel, contract personnel, and student employees.
- Directs and oversees all fiscal, administrative, and infrastructure associated with the operation of the College's graduate housing function.
- Drafts, implements, and maintains all housing policies, procedures, and protocols.
- Responsible for an exceptional customer service experience for all residents.
- Ensures accurate and timely performance of all lease administration duties including verifying lease data, tenant eligibility, and assignments. Directs move-in and move-out activities, including determination of sufficient time to turn units between tenants and preparing vacant spaces to optimal condition for new tenants, in coordination with Admissions and Facilities personnel.
- Generates housing revenue by maximizing initial occupancy of residential units and ongoing renewal rates; anticipates future capacities and adjusts strategies accordingly
- Ensures the provision of housing facilities and amenities that are safe, accessible, and well-maintained in close coordination with Facilities personnel and the Director of Safety, including planning for renewal and maintenance.
- Establishes and implements short- and long-range organizational goals, objectives, strategic plans, policies, and operating procedures; monitors and evaluates programmatic and operational effectiveness and effects changes required for improvement.
- Performs monthly reconciliation of rents.
- Establishes excellent cross-departmental relationships within the College including with Admissions, Fiscal, Facilities, IT, and Safety.
- Represents the College to partner-academic institutions, vendors, students and their parents, and the public.
- Oversees student residence programs that maintain and enhance the quality of on-campus residence life; and develops and monitors educational, recreational, and social programs and services for student residents, which include UC Law SF and partner institution students.
- Interacts with students as a resource and advisor including connecting students with other campus resources.
- Develops and directs department activities in crisis management, mediation and dispute resolution, wellness/welfare, and student discipline.
- Develops and directs emergency management planning, policies, and protocols for student housing residents, including evacuation drills, with Safety & Facilities departments.
- Responsible for preparing annual operating budgets and plans, developing financial information, providing comprehensive analysis and reporting, and timely processing of all related invoices.
- Manages competitive bid and procurement processes for Housing needs.
- Maintains key metrics and statistics about student residents and presents them in reports, presentations, and other mediums to share with internal and external audiences.
- Develops and implements marketing/communication plan for Student Housing to maximize occupancy with emphasis on expanding demographic of available residents beyond UC Law SF students and existing partnerships (e.g., UCSF occupancy agreement).
- Fosters relationship with partner institutions and ensures alliance between policies between institutions (e.g., conduct and Title IX referral processes).
- Evaluate, assess, and enhance StarRez housing software for student end-user, Housing, and partner institution needs in concert with IT and Fiscal.
- Coordinates with Special Events & Guest Services to identify opportunities for summer housing and conferences; and oversees all housing facility aspects for the same.
- Oversees and manages vendor relationships for all amenities within campus housing facilities including fitness center, laundry room, and vending machines.
- Performs miscellaneous job-related duties as assigned.
- Bachelor's degree required. Master's degree preferred.
- Three or more years' experience in property management/real estate or five years in related business management, marketing, or engineering.
- Proficiency with StarRez lease management, or comparable, software is preferred.
- Must have excellent Microsoft Word, Excel, and MS Outlook proficiencies.
- Ability to analyze and interpret financial reports, property leases, and contracts.
- Ability to handle multiple projects and priorities.
- Possess strong customer service orientation.
- Good communication skills.
- Organization, leadership qualities, and strong people skills are essential.\
- Comprehensive medical, dental and vision insurance coverage
- Flexible Spending Accounts for transportation-related, healthcare and dependent care expenses
- Employee Assistance Program
- Life Insurance, Disability Insurance, and Legal Insurance
- University of California Retirement Plan (a defined benefit plan)
- Deferred Compensation Plans/Pre-tax Retirement Savings Programs
- Fifteen paid holidays per year
- Generous vacation and sick leave
- Commuter Benefits Program