Shift Lead Full Time
Planet Fitness
- Clearwater, FL
- Permanent
- Full-time
- Staff Leadership:
- Providing support to Club Manager through peer leadership.
- Set a high standard for a warm and welcoming atmosphere for all
coaching staff to follow superior customer service guidelines.
- Assist in managing projects and deadlines, ensuring the club is kept clean
- Assisting in resolving or escalating employee issues or concerns in a
- Providing backup support for employees who are absent
- On call for additional shifts sometimes required.
- Cleanliness and Maintenance of the Club:
- Keeping the front desk area and lobby clean and orderly.
- Walking through the club every 30 minutes to ensure that it is clean. This
equipment, taking out the trash, cleaning mirrors, and re-wracking
barbells, dumbbells and weight plates.
- Regularly cleaning all exercise equipment and tanning beds.
- Ensuring restrooms are clean, stocked and clutter free by following routine
- Answering phones in a friendly manner and assisting callers with a variety
- Checking members into the system as they arrive.
- Assisting with new member sign-up.
- Communicating updates and events to members and guests.
- Taking prospective members on tours.
- Assisting members with scheduling and logging use of amenities like
- Responding to member questions and concerns in a timely and
- Conducting beverage or merchandise purchases on the point of sale
- New Membership Cards
- Change of address
- EFT changes
- Questions regarding billing or payment
- Miscellaneous projects may include:
- Ordering club supplies using specific budget based on club requirements.
- Tracking Key Performance Indicators like guest counts, cancels, info calls
- 6-12 months of Customer Service experience is preferred, preferably in the fitness