Solutions Architect
Synthesia
- New York City, NY
- $120,000-135,000 per year
- Permanent
- Full-time
- Implementation Services: Lead and manage the implementation process for our clients, ensuring our platform's successful deployment and utilization.
- Change Management: Implement change management strategies to facilitate a smooth transition for clients, helping them adapt to new technologies and processes.
- Project Management: Act as the project manager, defining project scope, goals, and deliverables and ensuring projects are completed on time and within budget.
- Consulting: Serve as a client consultant, helping clients determine the best ways to achieve their strategic objectives through our technology.
- Strategic Guidance: Provide strategic guidance to clients, aligning our solutions with their business goals and long-term AI strategies.
- 5+ years in customer consulting in a SaaS company.
- Strong project management skills with the ability to manage multiple tasks and deadlines simultaneously.
- Excellent communication, presentation, and interpersonal skills.
- A creative and innovative mindset with the ability to develop engaging and impactful training programs.
- The ability to work collaboratively with cross-functional teams to achieve common goals.
- Experience with building certification programs and defining success metrics.
- Passion for providing an exceptional customer experience and a dedication to continuous improvement.
- Ability to thrive in a fast-paced and dynamic start up environment.
- A competitive salary + stock options in our fast-growing Series C startup
- Hybrid working environment
- Discretionary based bonus
- 100% Medical, Dental & Vision
- 401k Plan
- Paid parental leave
- 25 days of annual leave + Public holidays + paid sick leave
- Fun culture with regular socials and company retreats
- A generous referral scheme
- A brand new computer + monitor