Tax Resolution Specialist
Patriot Software
- Jackson Belden, OH
- $45,760 per year
- Permanent
- Full-time
- Be Customer Obsessed
- Lead With Speed
- Don’t Cut Corners
- Create a Better Us
- Follow The Golden Rule
- Grow, Be a Leader
- Assist in supporting customer’s payroll tax activities, including compliance with local, state, and federal regulations and filing local, state, and federal payroll tax returns.
- Use payroll & tax knowledge and skills to help Patriot Software, LLC support, improve, and build an innovative online payroll tax engine.
- Research customer tax notices to find the cause and the best way to fix their issue.
- Assist our Full Service customers directly via phone call and email with payroll tax issues.
- Assist the other members of the Tax Department through interactions with customers and questions from other departments.
- Working knowledge of U.S.-based payroll systems.
- Working knowledge of federal, state, and local payroll tax procedures, including calculations, deposits, and filings in all 50 states.
- Tech-savvy and has the ability to learn technical subjects quickly.
- Shows excellent time management, organizational, and prioritizing skills.
- The ability to think conceptually as well as a high attention to detail.
- Superior people skills, including verbal and written communications with all levels of employees and customers.
- Self-motivated and able to work in an independent fashion as well as a team setting.
- The ability to work in a fast-paced environment where change is the only constant!
- 1-2 years of customer service experience
- Paid time off and paid holidays
- Medical, dental, and vision insurance
- Section 125 HSA and FSA accounts
- Benefits starting 1st of the month after hire
- Company-paid life, short-term, and long-term disability insurance
- 401(k) with company match
- Up-to-date hardware and equipment provided
- Flexible scheduling and opportunities for advancement
- Engaging and collaborative company culture
- Education reimbursement