Field Service Technician I
Leidos
- Fort Wayne, IN
- $44,850-81,075 per year
- Permanent
- Full-time
- Aviation Solutions
- Ports & Borders
- Global Services
- Performing customer support activities involving the installation, modification, and repair of complex equipment and systems
- Conducting on-site installation and testing of equipment to ensure proper working order.
- Isolating equipment start-up malfunctions and taking corrective action.
- Performing ad-hoc and predetermined work assignments with instructions.
- Following all established guidelines, procedures and policies.
- Working on assignments which are semi-routine in nature where ability to recognize deviation from accepted practice is required
- Managing resources, maintaining schedules, and coordinating all repair activities in priority sequence to ensure adherence to contractual service level agreements (SLAs); and
- Working in a customer environment with systems operated in a 24/7 environment which require immediate response times (either while on-shift or after hours on-call) and driving long distances to sites.
- Accepting and updating work order in CRM systems such as Salesforce, Maximo, and GURU for our customers.
- Related Trade experience (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics). (Equivalence achieved through comparative work and life experience of 2 years of electrical or mechanical field service role). Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
- Minimum of 2 years’ experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
- Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork. Must be responsive to all customer issues at all times. Must be willing & able to travel at short notice.
- Must be able to pass an in-depth background check (TSA eQIP).
- Possess excellent organizational, communication, interpersonal skills with the ability to multitask several projects at once.
- Excellent customer service skills and the ability to handle stressful situations.
- Self-motivated, reliable, and accountable individual
- Must be able to lift/carry 50 lbs.
- Must be able to push/pull 200 lbs.
- Must be able to move/ manipulate equipment weighing up to 1000 lbs. with the assistance of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation.
- Job requires frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility.
- Must be able to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc.) around dangerous industrial equipment.