Assistant General Manager
Avantic Lodging Enterprises
- Nashville, TN
- Permanent
- Full-time
- Monitor and evaluate all department daily activities to ensure the successful operation of hotel facilities, services and amenities.
- Establish and review departmental standards, guidelines and objectives.
- Oversee hotel administrative processes such as staffing, training and budgeting/finance to ensure proper planning and organization.
- Support the hotel's sales and business strategies to maximize revenues and profitability.
- Partner with GM to create a positive work environment; Serve as a support resource for front line staff in all departments.
- Conduct daily walk-throughs and quality checks to drive exceptional service and guest satisfaction at all points of contact, to include pre-arrival, check-in/check-out, food & beverage, transportation, housekeeping, laundry, banquets, conference services and maintenance.
- Plan, organize and delegate daily operational activities against forecasted business volume.
- Drive effective communication across all departments to ensure consistency, cohesiveness and understanding of objectives and priorities.
- Address and respond to guest comments on travel review sites, comment cards or other mediums.
- Issue supplies and equipment as needed and participate in regular inventories to ensure proper supply levels.
- Intervene, assist and document instances of guest or employee incidents.
- Approve and process vendor invoices, complete bank deposits, audit cash banks and perform other accounting-related functions as necessary.
- Maintain the integrity of the hotel's compliance with the company's safety and security program and ensure adherence to all company and brand policies, practices, procedures and guidelines.
- Analyze and evaluate hotel performance by compiling statistics such as occupancy and labor reports and guest satisfaction index.
- Make recommendations and implement necessary changes to meet and exceed company objectives and to enhance service and operational efficiency.
- Other tasks, projects and duties when needed, as assigned by the General Manager.
- A minimum of 2 years' previous hotel operations and leadership experience, to include successful management of a large staff and focus on exceptional guest service.
- Bachelor's degree and/or appropriate combination of education and work experience to support on-the-job effectiveness.
- Up-to-date certifications for safe food handling.
- Previous experience in executing against operating budgets, with an established history of meeting or exceeding established financial objectives.
- Tech savvy, with high proficiency in all Microsoft Office programs.
- Demonstrated success in collaborating with diverse organizational functions to accomplish common goals.
- Exceptional service orientation, with keen ability to focus and deliver on guest needs.
- Reliable and responsible character, with exceptional follow up and attention to detail.
- Proactive approach, with exceptional initiative and problem solving abilities to ensure the highest levels of productivity and guest satisfaction.
- Ability to multi-task and effectively manage numerous priorities within a fast-paced environment.
- Previous experience with a major hotel brand is a plus (ie: Hilton, Marriott, Starwood, etc.).
- Schedule flexibility and ability to work extended and/or irregular hours to include nights, weekends and holidays.
- Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
- Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Must be able to stand, sit, or walk for an extended period of time.