Affordable Assistant Community Director

• Carry out the philosophies and wishes of the Owner in the daily overall operations of the apartment community to ensure FPI is meeting the Client objective and expectations
• Communication
• Maintain positive, professional and effective communication with applicants, residents, vendors, clients and guests while representing FPI
• Keeps immediate supervisor informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems
• Employee Management
• Operate the property in the absence of the Community Director
• Responsible for training and onboarding of new leasing team members
• Leasing/Occupancy
• Maintain occupancy levels as established by owner/budget expectations
• Exhibit professional leasing techniques
• Assist with the completion of the monthly Market Surveys and analysis
• Implement advertising and marketing strategies for the apartment community as needed
• Exhibit closing ratios in regards phone and walk-in traffic per FPI policy
• Ensure that all online marketing sources are updated (e.g., Craigslist) daily
• Promote positive resident/management relations, to retain desirable residents. Place customer need requests and follow up as number one priority.
• Assist with the implementation of resident retention programs
• Ensure the safety, comfort and privacy of all property residents
• Ensure move-in orientation is completed consistently with new residents
• Revenue Management
• Assists the Community Director in maximizing revenue potential of the property through the management of lease expirations and timely turnover
• Assists the Community Director with the management of monthly rent collections and delinquency to include timely deposit and security of funds according to FPI policies
• Accurately processing vendor invoices and managing accounting month end
• Reporting and Document Management
• Maintain appropriate resident files including forms, leases, documents in accordance with FPI Standard Operating Procedures
• Responsible for the daily integrity and confidentiality of resident files
• Ensure that documents and reporting systems are maintained, updated, and organized
• Meet all periodic reporting requirements as requested/required e.g., Month End, Weekly Reports, Collection/Eviction Files etc.
• Assist in budget preparation and delivery
• Risk Management
• Ensure compliance of Risk Management items through the following of the FPI Standard Operating Procedures.
• Reports timely any/all injuries, illnesses, property damage through the proper reporting channels and forms.
• React calmly and professionally in emergency, emotional and/or stressful situations.
• Facility Maintenance
• Assist residents with reporting of maintenance needs.
• Document facility and maintenance needs and ensure timely completion.
• Ongoing monitoring of the physical asset and identifying concerns with immediate supervisor.
• Follow up on maintenance requests to promote resident communication and satisfaction.
• Other
• Consistently and fairly enforce community rules and regulations, FPI Standard Operating Procedures.
• Comply with all Fair Housing Laws and FPI policies and procedures.
• Promote a professional image by adhering to FPI Management's Dress Code Policy.
• Conduct displayed must be of a professional manner when communicating with employees, residents, prospective residents, clients, vendors, and guests while representing FPI Management.
• Responsible for meeting all training requirements for the position (Grace Hill, Safety Meetings, etc.).
• Perform any and all functions as directed by the supervisor, including special project assistance.

• Must have experience in affordable housing programs including but not limited to: LIHTC, HUD programs (Project Based Section 8, Section 236, PRAC, 811 PRA), USDA-Rural Development (515), HCD, HOME Funds and Bonds.
• Minimum 1 year of experience in a similar supervisory role, preferably within Residential Property Management.
• High School diploma or equivalency certificate required. College degree in a relatable field preferred, but not required.
• Valid Driver's License, a good driving record, current motor vehicle insurance which meets State requirements, and an operable vehicle that meets FPI's Driving Standards and Personal Vehicle Use policy.
• Must be proficient in speaking, reading, and writing in English.
• Strong computer skills (MS Office, Google Apps, property management-related software, email, internet).

• Google Mail (GMail)
• Google Drive
• RealPage
• Internet Use
• Basic Computer Skills
• Management
• Customer Service

• Embracing and exemplifying our HEART core values and incorporating them into every task performed and every interaction with clients, supervisors, team members, colleagues, residents, vendors, etc.
• Positive influencing, interpersonal, and communication skills are essential.

FPI Management