Operations Associate
McDonald's
- Sacramento, CA
- $74,220-92,770 per year
- Permanent
- Full-time
- Conducts objective evaluations (i.e., running great restaurant visits, food safety visits, operations excellence assessments, health & safety visits, and national restaurant building and equipment standards) to analyze restaurant performance across customer experience and McDonald's operations' brand standards
- Protects the McDonald's brand by identifying issues that may pose risks to customer experience and brand perceptions
- Supports operational excellence by identifying restaurants that do not meet McDonald's QSC (Quality, Service and Cleanliness) / safety standards
- Develops a comprehensive restaurant operations skills across all Restaurant operations' systems through ongoing training, learning, and certification in assigned area of expertise
- Builds deep expertise in Restaurant Operations and provides expert coaching and root cause analysis to Franchisees
- Serves as a Subject Matter Expert to provide support to restaurants as requested by Operators on specific operations initiatives (i.e.. Delivery, Drive-Thru, Digital, etc.)
- Uses system and initiative Subject Matter Expertise to drive Guest Counts, Sales, and cashflow through support of operations, initiatives, and Owner/Operator priorities by conducting Performance Excellence Sessions
- Collaborates with Franchise Business Partners to assist in developing a full restaurant consulting toolkit, monitor goals and key metrics, and drive business results
- Accurate, consistent evaluator that relies on measurable facts and observations- Strong attention to detail and ability to keep reports and evaluations organized
- Effective time management skills to keep up with a demanding evaluation and travel schedule
- Quick learner capable of developing both a broad understanding of all Restaurant systems and deep expertise in certain areas
- Strong interpersonal skills and ability to build amicable relationships with Franchisee's and restaurant managers
- Energetic leader with excellent social, communication and presentation skills. Proven influencing and facilitation skills
- Coachable learner with the desire for continuous learning
- Ability to work in a constantly evolving environment
- Recognizes patterns and develops intuition around common restaurant performance issues
- Restaurant experience preferred
- Highschool dimploma required