Contact Center Supervisor
Nestlé
- Asunción
- Permanente
- Tiempo completo
- People management (feedbacks, coaching, check-ins and trainings).
- Active participation in meetings with the markets, providing knowledge about the operation and aligning deliveries, volumes and procedures.
- Communicate and network at all times to ensure smooth flow of operations.
- Identify opportunities to enhance Consumer Experience, drive efficiency and cost effectiveness.
- Follow up the contact channels volumes taking actions together with the team to improve the indicators (by identifying the root cause).What will make you successful
- Experience running Contact Center Teams (Operational and Technology areas)
- Understanding of process improvements, Customer Experience and Consumer Journey
- People Management Skills
- Stakeholder Management Skills
- English Advanced Level
- Excel Advanced level
- Degree in Communication, Administration, Marketing, Nutrition or related areas (completed or ongoing)
- Deep understanding of the Consumer Journey
- Drive excellence on relevant operational KPIs
- Capacity to develop people and accelerate carreers
- Clear identification of oportunities in the process flow and technology to digitalize brand experience in our official channels
- Creativity to build a multi-channel team to support business needs and seasonalities
- Communication, negotiation and analytical skills
- People management (feedbacks, coaching, check-ins and trainings).
- Active participation in meetings with the markets, providing knowledge about the operation and aligning deliveries, volumes and procedures.
- Communicate and network at all times to ensure smooth flow of operations.
- Identify opportunities to enhance Consumer Experience, drive efficiency and cost effectiveness.
- Follow up the contact channels volumes taking actions together with the team to improve the indicators (by identifying the root cause).What will make you successful
- Experience running Contact Center Teams (Operational and Technology areas)
- Understanding of process improvements, Customer Experience and Consumer Journey
- People Management Skills
- Stakeholder Management Skills
- English Advanced Level
- Excel Advanced level
- Degree in Communication, Administration, Marketing, Nutrition or related areas (completed or ongoing)
- Deep understanding of the Consumer Journey
- Drive excellence on relevant operational KPIs
- Capacity to develop people and accelerate carreers
- Clear identification of oportunities in the process flow and technology to digitalize brand experience in our official channels
- Creativity to build a multi-channel team to support business needs and seasonalities
- Communication, negotiation and analytical skills