Service Technician
Astrophysics
- City of Industry, CA
- $19.00-22.00 per hour
- Permanent
- Full-time
- Answer technical support calls and emails from customers, respond quickly and courteously to resolve service needs and ensure customer service satisfaction.
- Perform systematic and documented phone diagnostics with customers and Field Service Technicians.
- Provide quotations for service and spare parts, and process orders accordingly.
- Create and assign service claims, and complete required documentation.
- Track and follow-up on service claims and spare parts shipping.
- Support the Return Material Authorization (RMA) process as required.
- Provide timely feedback to management on service failures and customer concerns.
- Provide assembly assistance and technical support to the production floor.
- Communicate with engineering to resolve major technical issues on the production flow line.
- Provide reports information and analysis to management.
- Perform installations and preventative and corrective maintenance in the field as needed.
- Complete necessary service documentation in a timely manner.
- Support custom product installations/upgrades.
- Liaison between Engineering and field service via proper documentation.
- Report patterns in field performance failures.
- Associates or Bachelor’s Degree in Electronics or related field; or
- 1-3 years field service or customer service experience; or
- Equivalent combination of education and experience.
- Experience providing technical and field service support, x-ray system knowledge a plus.
- Excellent analytical, problem-solving and troubleshooting ability.
- Ability to travel to various work sites, up to 25%.
- Strong multi-tasking ability.
- Excellent customer service skills.
- Professional demeanor and attitude.
- Fluent in both written and verbal English.
- Full-time, 8:30 am – 5:30 pm
- (Hours subject to change based on the needs of the business.)
- Excellent medical, dental and vision benefits and 401K plan with 4% employer match
- 11 paid holidays, 10 PTO days, free donuts on Fridays, company luncheons and year end party!