Senior Customer Service Executive (Call Centre)

Hong Kong Trade Development Council

  • 灣仔區灣仔
  • 長期
  • 全職
  • 15天前
Ref. No.: 3/03SCSE(CC)-CCM/HKTDCThe Hong Kong Trade Development Council (“HKTDC”), the statutory organisation promoting Hong Kong’s external trade, seeks a dynamic and high caliber candidate to join our Corporate Communications & Marketing Department.Responsibilities:
  • To handle customer enquiries via various channels, including phone, email, face-to-face and relevant online platforms
  • To resolve customers’ enquiries and feedback in a professional manner
  • To support supervisor to manage, coach and brief the temp staff and ensure that they are aligned with the quality service standard delivered by the Call Centre
  • To proactively learn and grasp latest industry knowledge to improve the Call Centre’s customer service standard
  • To follow service guideline and work procedures to deliver excellent customer service to both internal and external customers
Requirements: ​
  • A minimum 5 years’ customer service experience with at least 2 years in Call Centre industry.
  • Customer-oriented, proactive, willing to learn, able to work independently and a team player with excellent communications and interpersonal skills.
  • Effective customer handling and problem-solving skills
  • Knowledge on Hong Kong business environment is preferred.
  • Proficient computer knowledge including MS Word, Excel, etc.
  • Good command of both written and spoken English and Chinese. Fluent in Putonghua
Remuneration and Benefits:Salary will be commensurate with qualifications and experience. A competitive remuneration and benefits package, including annual leave, medical and dental benefits will be offered..Application Procedure:If you want to join our team, please complete the application form on our website at . Those who do not hear from us within EIGHT WEEKS after the closing date may assume their applications were unsuccessful.All information provided by applicants will be treated in strict confidence and used only for recruitment purposes. Applicants may be considered for other suitable positions within the Council. Their personal data will be destroyed six months after the selection is finalised.

Hong Kong Trade Development Council