Kitchen Manager
TGI Friday's
- Riverhead, NY
- Permanent
- Full-time
- Manages operations during scheduled shifts that include daily decision-making, staff support, Guest interaction, scheduling, planning while upholding standards, product quality and cleanliness.
- Maintains an accurate and up-to-date manpower plan of staffing needs. Prepares schedules and ensures that areas of responsibility are staffed properly for all shifts.
- Staffs, trains and develops hourly Team Members through ongoing feedback and coaching, establishment of performance expectations and by conducting performance reviews on a regular basis.
- Ensures all newly hired Team Members follow and complete their appropriate training plan, including required paper and electronic paperwork (tip credit notices included where applicable).
- Frequently interacts with Guests to ensure they receive the Fridays Service Style experience; follow up on any issues and complaints they may have.
- Follows the Bubble Theory to proactively run a shift and anticipate Guest needs.
- Follows the Hamburger Stand Theory, ensuring that the restaurant and staff are set up for an outstanding shift.
- Carefully observes kitchen operations and addresses any issues out of alignment promptly and directly.
- Identifies operational opportunities to build sales and control costs; develop and implement plans to address opportunities.
- Manages inventory efficiently, accurately, and in a cost-effective manner.
- Ensures food quality by maintaining high levels of cleanliness, organization, storage, sanitation of food products.
- Coaches and develops talent.
- Demonstrates responsibility for purchasing, receiving and storing food products, inspection of local suppliers, use of correct products and proper par levels to minimize food waste and optimize food cost.
- Fosters open communication with kitchen and FOH staff.
- In the absence of the General Manager and as acting Manager on Duty, oversees the entire restaurant operation.
- Ensure proper security procedures are in place to protect Team Members, Guests and Company assets.
- Guest relations issues
- Vendor related issues
- Employee relations decisions with General Managers or Human Resources input as needed Customer service issues
- Ensures all Team Members adhere to recipe standards
- Team member hiring
- Team member terminations
- Sales and service objective strategies
- Recruiting strategies
- Guest satisfaction scores meet/exceed company standards
- Food cost waste
- Annual sales dollars achieved compared to budget
- Meeting or exceeding requirements for Ecosure Audit scores for the year
- Grow sales meet or exceed annual sales budget
- Team member turnover meets company requirements
- Meeting Labor Budget
- College coursework with Bachelor's Degree preferred
- Minimum of 2 years of experience as a restaurant manager with extensive knowledge of restaurant operations preferred
- Prior experience in purchasing and production
- Previous kitchen experience preferred
- Must be able to walk and stand during entire shift
- Frequent bending and stooping required
- Must be able to lift up to 30 lbs.
- Must be able to read and write English
- Must be able to hear well amongst loud background noise