Job Description:Job Summary: The PSR is responsible for patient registration tasks, including collecting accurate demographic and insurance information, obtaining pre-certification or authorization, and entering data into the WFBMC ADT system. They inform patients of their estimated liabilities, collect patient payments, and identify those in need of financial assistance. Multi-tasking and problem-solving skills are essential, along with fostering positive patient relationships.Education/Experience: High school diploma or GED required. Preferably experienced in patient access, insurance verification, billing, or certified medical assistant roles.Reports To: Supervisor or ManagerEssential Functions: * Greets patients and ensures efficient and courteous care.
Ensures completeness and accuracy of patient information.
Registers walk-in patients and updates demographic and insurance data.
Verifies insurance benefits and collects patient payments.
Follows Financial Clearance policy for non-urgent patient services.
Identifies patients needing financial assistance and refers them to a Financial Counselor.
Completes visit closure tasks, including scheduling follow-up appointments and collecting payments.
Maintains knowledge of Medicare, Medicaid, and third-party payer requirements.
Communicates customer service issues and process improvement ideas to management.
Meets productivity requirements to ensure excellent service.
Achieves or exceeds performance expectations for accuracy and productivity.
Maintains positive relations with patients, families, and clinical staff.
Skills & Qualifications:
Ability to identify and address issues logically.
Knowledge of Medicare, HIPAA, and EMTALA rules.
Strong mathematical, oral, and written communication skills.
Understanding of human anatomy, medical terminology, and procedures.
Proficiency in Microsoft Outlook, Word, Excel, and ADT software.
Ability to handle sensitive information confidentially.
Capable of working independently and problem-solving in a high-stress environment.
Work Environment: Normal office environment; primarily seated position; occasional lifting up to 10 lbs.About Us:Atrium Health Wake Forest Baptist is a pre-eminent academic health system based in Winston-Salem, North Carolina. Atrium Health Wake Forest Baptist is part of Advocate Health, which is headquartered in Charlotte, North Carolina, and is the fifth-largest nonprofit health system in the United States, created from the combination of Atrium Health and Advocate Aurora Health. Atrium Health Wake Forest Baptist's two main components are an integrated clinical system - anchored by Atrium Health Wake Forest Baptist Medical Center, an 885-bed tertiary-care hospital in Winston-Salem - that includes Brenner Children's Hospital, five community hospitals, more than 300 primary and specialty care locations and more than 2,700 physicians; and Wake Forest School of Medicine, the academic core of Atrium Health Enterprise and a recognized leader in experiential medical education and groundbreaking research that includes Wake Forest Innovations, a commercialization enterprise focused on advancing health care through new medical technologies and biomedical discovery.Wake Forest Baptist Health, Wake Forest University School of Medicine and Atrium Health have joined forces in a strategic combination that will enhance care, transform medical education and create economic opportunity for countless lives in North Carolina and beyond. As a part of that combination, the two health systems will be integrating technology and platforms, including our career sites.This means that although you are applying on the Wake Forest Baptist Health Career Site, you receive communications from the Atrium Health Recruitment Team. Please know that this is an expected process, and thanks in advance for your flexibility.About the Team:Mission, Vision and Culture CommitmentsMissionTo improve health, elevate hope and advance healing - for all.VisionTo be the first and best choice for care.Culture CommitmentsWe create a space where all BelongWe Work as One to make great things happenWe earn Trust in all we doWe Innovate to better the now and create the futureWe drive for Excellence - always
