Teller I
First Bank
- Asheville, NC
- Permanent
- Full-time
- Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form, and issuing receipts.
- Cashes checks, savings withdrawals and makes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing or depositing.
- Assists with night depository duties; logging bags, processing deposits, making change orders, issuing receipts and returning bags to customers.
- May assist in opening and closing the vault daily; assists in balancing vault currency and coin
- Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority.
- Issues official checks, traveler’s checks and gift cards.
- Cross-sells the Bank’s other products and services, referring customers to appropriate staff as indicated.
- Performs safe deposit duties by controlling access and assisting customers.
- Receives and processes stop payment and hold orders.
- Accepts loan, credit card and installment payments.
- Balances cash drawer daily and verifies cash being bought from and sold to the vault.
- Provides effective customer service and assists in resolving problems within given authority.
- Records, files, updates information and sorts’ mail or reports as required.
- Answers telephones and directs callers to proper Bank personnel.
- Processes teller work through branch capture and assists with imaging research.
- May gather data and process various reports (e.g., currency transaction, returned items, overdrafts, callbacks, etc.)
- Processes address changes, check orders, traveler’s checks, incoming and outgoing collections, change orders and deposit slip corrections.
- Type’s routine letters, reports and forms.
- Maintains files, copies and faxes documents, and orders and distributes supplies.
- Takes steps to ensure security of Branch personnel & Bank procedures.
- Fully understands opening/closing procedures, as well as all other security procedures.
- May prepare and verify order of shipment of currency.
- Completes annual compliance courses.
- Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act.
- Adheres to all levels of our Service Excellence standards.
- Performs other duties as required.
- High school diploma or general education degree (GED). Work related experience could consist of reception or secretarial duties in a business environment.
- Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.
- Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures.
- Excellent organizational and time management skills – ability to work with minimal supervision.
- Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs.
- Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel.