AGM - Client Manager
Vodafone Idea
- Mumbai, Maharashtra
- Permanent
- Full-time
- The Client Manager is responsible to understand the business and most important be a bearer of relationship with Enterprise Customer, with Ownership of Entire Customer Life Cycle for the assigned Enterprise Customers.
- End to end operational excellence for the entire customer life cycle journey from opportunity to closure.
- The role of Client Manager is to focus on incremental product wise Revenue Market Share from those assigned accounts
- Single & Most important bearer of Relationship with Enterprise Customer with Ownership of Entire Customer Life Cycle for all assigned Enterprise Customers.
- Responsible for the incremental revenue growth on all product lines.
- Farming - Protecting the Existing Revenue Stream from Competition & Downward Tariff Revision
- Seeding New Products & Services - Cross Selling & Up selling - to enhance overall revenue
- Business planning & Accurate Forecasting - on Revenue, Order booking, Gross Addition, Gross Net, Net Addition, Churn, Billing, Collection & Baddebts.
- Coordination with Cross Functional team to ensure sync in terms of tariff offering, other circle acquisitions, Order fulfilment, Issues Resolution & various other day to day activities
- Monitor the service delivery and service assurance aspects are in line with agreed SLA / MSA
- Facilitating Collections Team to ensure timely payments and reduction in bad debts
- Manages detailed Account Dossier , AIMs , Heat Map and update periodically.
- Adhere and comply to all processes and systems of VIL & VIBS
- Encourage an atmosphere of trust, openness and communication and an attitude based on working together and shared objectives.
- Account Engagement and Account Mapping with C Levels
- End to end operational responsibility leading to CXX
- Should be able to steer the C level conversation with ease
- 5 to 7 years of Account Management experience
- Expertise in Enterprise telecom products & services
- Enterprise Solution & Consultative Selling background
- Professional Qualifications - MBA from reputed institute
- Desired - Engineering Background
- Sales Forecast across product lines to be at 90% accuracy
- Ensure Vi Hub Hygiene and Compliance
- Data Accuracy & operational excellence
- Individual Account Plan - Rev Exit and OB projections at Account level, 2 quarter in advance
An Aditya Birla Group & Vodafone partnership