IT User Support Specialist
Tricentis
- Atlanta, GA
- Permanent
- Full-time
- Bachelor's degree or equivalent combination of additional experience and education (High school diploma or equivalent required)
- Fluent English Speaker
- On-Call Availability
- Excellent interpersonal skills
- Exceptional customer service orientation and great sense of urgency
- Must have demonstrated analytical and problem-solving skills.
- Ability to effectively prioritize and execute tasks in a dynamic and demanding environment.
- Minimum 4 years’ experience in an End-User/Desktop Support Role
- Excellent skills in customer service, teamwork, documentation and communication (verbal and written)
- Excellent understanding of the fundamentals of desktop administration
- Excellent knowledge of Windows and Mac Operating Systems
- Excellent troubleshooting skills
- Strong knowledge of Asset Management concepts (asset deployment, asset retrieval, disposal, inventory management)
- Understanding of Network Administration, Active Directory, O365, Vulnerability Patching, IT-Security Tools
- Experience install and configuring both hardware and desktop apps/software
- Performing analytical and technical tasks on PC systems and MacBooks
- Has experience with process development/improvement/installation
- Understanding of ITIL fundamentals (incident, request, problem, change)
- Ability to lift up-to 40 lbs
- A+ Certification
- ServiceNow experience
- Jamf experience
- Intune experience
- Demonstrate Self-Awareness: Own your strengths and limitations.
- Finish What We Start: Do what we say we are going to do.
- Move Fast: Create momentum and efficiency.
- Run Towards Change: Challenge the status quo.
- Serve Our Customers & Communities: Create a positive experience with each interaction.
- Solve Problems Together: We win or lose as one team.
- Think Big & Believe: Set extraordinary goals and believe you can achieve them.
- Market conform salary + success-oriented bonus
- Supportive and engaged leadership team
- 401(k) plan, full benefits package available
- Company paid Disability and Life Insurance
- Hybrid work environment
- We’re a global company! Potential to visit one of our many offices around the world including in Austria, Australia, Czech Republic, France, Germany, India, Israel, Netherlands, Philippines, Singapore, Switzerland, Poland, United States, and the UK