Partner Success Manager
Mixpanel
- San Francisco, CA
- $139,500-170,500 per year
- Permanent
- Full-time
- Lead the delivery & maintenance of our Partner onboarding, training & certification programs for any new or existing partners who manage the Mixpanel solution for their end customers
- Work with Partnership Managers, sometimes in multiple regions, to develop an intimate understanding of the businesses and strategic objectives of each partner & then align our Partner Programs to support those objectives through effective delivery of Partner onboarding and training curriculum
- Define the modes of delivery for all Partner education and enablement (in-person vs. online, modules, etc.)
- Assist in improving the platform for delivery of Partner onboarding & training including updating content as appropriate & ensuring accessibility by Partners
- Partner with key stakeholders (Sales, Customer Success, Enablement, Product & Engineering) and cross-functional leaders/teams to secure internal support & resourcing for training programs and to deliver a unified approach with partners
- Communicate any gaps and evaluate the efficacy of new and existing Partner training programs
- Continuously evaluate and assess existing Partners' competencies/needs along with customer needs in order to surface areas for improvement or new opportunities for partners
- Collaborate with internal stakeholders to provide guidance to set partners up for success on projects with mutual customers
- Effectively present resources for partners for repeatable services at scale
- Maintain and improve a framework to track the progress and quality of partner-led projects
- Assist in the design and optimization of our Partner Programs, including onboarding, training, & certification of Partners to allow for a world-class partner experience
- Evaluate current Partner Program offerings/requirements and drive process improvements where necessary
- Lead efforts to champion the importance of successful onboarding/training for Partners
- Use creativity to propose new onboarding & ongoing training processes and methodologies and refine training program syllabus based on experiences and partner feedback
- Manage and be the support for partner operations & tooling regionally
- Drive internal education and evangelism of our Partner Programs across our go-to market teams
- Develop and communicate ROE and best practices procedurally between Partnerships and GTM teams
- Enable and train internal teams about our Partners & their core technology/services offerings
- 3+ years experience in a client-facing professional services, consulting, customer success, or project management role
- Adept at managing complex projects with assorted stakeholders, working across teams and departments
- Understands analytics best practices and use cases across industries/verticals and is able to translate these strategies into tailored Partner onboarding & training
- Top notch skills in presenting, facilitating, and delivering training/onboarding curriculum
- Has a passion for data and analytics, with the ability to apply creativity and curiosity to the problem-solving process. Bonus points for depth in user analytics/product analytics -- you will become a Mixpanel expert!
- Experience analyzing data to drive continuous improvement and prove the efficacy of programs.
- Have excellent written, analytical, and communication skills
- Have experience working with customers and ecosystem partners in the NAM region
- B.A./B.S. from top undergraduate school
- Comprehensive Medical, Vision, and Dental Care
- Mental Wellness Benefit
- Generous Vacation Policy & Additional Company Holidays
- Enhanced Parental Leave
- Volunteer Time Off
- Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break
- Be Open: When knowledge becomes open, we can come together as a team to collaborate around a shared purpose
- Customer Focus: Our customers' success is our success
- Lead Change: Everyone at Mixpanel has the capacity to make an impact on the business
- Results Oriented: Driving results in a measurable way ensures we stay focused on the highest impact initiatives
- One Team: We can't win without each other