IT Administrator - Hybrid in Bannockburn, IL

Daxko

  • Bannockburn, IL
  • Permanent
  • Full-time
  • 16 days ago
  • Apply easily
Company DescriptionDaxko’s mission is to power health and wellness throughout the world. We provide solutions, services, and insights for the health and wellness industry to engage members, deliver delightful experiences, and improve the businesses we serve.Job DescriptionJoin our dynamic team at Daxko as an IT Administrator. Based out of our Bannockburn, IL office, you'll provide technical support to team members and collaborate closely with Site Reliability Engineers. Your role involves installing, upgrading, and troubleshooting computer and A/V hardware and software. Success requires problem-solving skills, clear communication, and a strong willingness to learn high-level technical solutions. Proficiency in remote troubleshooting is essential. Reporting to the Supervisor, IT Service Desk, you'll be a crucial part of our team, ensuring the smooth operation of our IT infrastructure.Qualifications
  • Working knowledge of office automation products and computer peripherals (printers and scanners).
  • Excellent verbal and written communication skills.
  • Excellent problem-solving and multitasking skills.
  • Excellent interpersonal and customer service skills.
  • Ability to maintain confidential company information.
  • Proficient with Microsoft Office Suite or related software.
  • Work with cloud-based and Daxko-developed solutions utilized in our environments
  • Ability and desire to grow product knowledge and technical skills at Daxko
  • Novice Experience in System Administration of Operating Systems such as Linux and/or Windows
  • Novice Experience in code hosting platforms such as GitHub, GitLab, and BitBucket
  • High school diploma or equivalent experience
  • One or more years’ experience with Windows/Linux/Mac OS environments or System Administration work experience
In your day-to-day, you will:
  • Address user tickets regarding hardware, software, and networking issues
  • Walk internal customers through installing applications, and computer peripherals, and connecting to production-related environments
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until the issue is resolved
  • Customize desktop applications to meet user needs
  • Develop and keep up-to-date internal documentation around responsible task(s)
  • Direct unresolved issues to the next level of support personnel
  • Follow up with internal clients to ensure their systems and tools are functional
  • Identify gaps in processes and communication and develop/assist with streamlining these processes
Additional InformationOur company, with a culture of collaboration, action, and entrepreneurship, has a well-deserved reputation of providing “career defining” opportunities for team members willing to pursue them.With a high value placed on taking care of our customers and our team members, we have frequently been recognized locally and nationally as best workplaces.We truly care for our team members, and this is reflected through our offices, benefits, and great perks. Some of our favorites include:
  • Flexible paid time off
  • Affordable health insurance options
  • 8 paid holidays + 1 floating holiday
  • Monthly fitness reimbursement
  • 401(k) matching
  • Casual work environment
  • Plenty of free food and caffeine
All your information will be kept confidential according to EEO guidelines.

Daxko