Burner Service Technician (Oil Experience)
VERC Convenience
- Newton, NH
- Permanent
- Full-time
- Installs, maintains, and repairs heating, ventilation, and cooling equipment at commercial and residential customer sites.
- Communicates in a timely manner with office staff, maintaining a schedule and making sure any delays are properly communicated to the customer.
- Follows a standardized format for customer visits:
- Documents all installed equipment upon arrival: make, model, serial number, type of fuel, necessary test measurements, and pictures where applicable.
- Diagnoses diverse electrical and mechanical service issues.
- Explains the diagnosed issue in concise terms to the customer, together with the resolution.
- Understands, and articulately conveys, company pricing and services to customers.
- Repairs by obtaining any needed replacement parts, calibrating system to manufacturer's recommendations, and thoroughly testing components for functionality.
- Identifies and reports to owner potential opportunities for additional business (newer system, service contracts, and additional services).
- Completes visit by obtaining customer signature and correct customer information, including email address.
- Notifies dispatchers of any issues that require repair or compromise delivery or service.
- Maintains proper stock, parts, tools, and safety equipment in the vehicle.
- Maintains company vehicle, including frequent interior and exterior cleaning, refueling, reporting any mechanical issues and ensuring that they are corrected, and submitting completed monthly vehicle inspection and mileage log forms.
- Participates in company provided training opportunities on latest industry technologies.
- Conducts visual oil tank inspections, recording condition with pictures and descriptions.
- Executes other duties assigned by the Service Manager.
- A minimum of three years of experience in oil service or equipment sales preferred.
- NH oil burner service license.
- EPA 608 certificate preferred.
- Clean MA/ NH driving record.
- Understanding of blueprints, plans, and manuals.
- Ability to pass company-provided drug test, alcohol test, and physical.
- Availability to work a flexible schedule, including weekends, overtime, and on call shifts.
- This is an hourly, non-exempt position. Electronic timekeeping of all hours worked is required.
- Employee Discount on gasoline, and residential propane and oil
- Medical, Dental, and Vision Insurance
- 401K Retirement Plan with Company Match
- Paid Time Off
- Company Paid Life Insurance and Optional Life Insurance
- Short-Term and Long-Term Disability
- Critical Illness and/or Accident Insurance