Patient Services Representative

Waterfall Community Health Center

  • North Bend, OR
  • $17.50-21.34 per hour
  • Permanent
  • Full-time
  • 14 days ago
  • Apply easily
Job Title: Patient Services RepresentativeJob Category: OperationsWage Classification: Hourly/Non-exemptLocation: Various in CB/NBPosition Type/Status: Full-time, benefittedTravel: Minimal (CB/NB)Wage: $17.50 to $21.34Reports to: Finance ManagerManages Direct Reports: NoHR Review & Approval: 01/05/2024Job DescriptionJob Purpose:The Patient Services Representative works in a team-based, patient-centered primary care clinic serving insured and uninsured clients with a special emphasis on care for persons who experience barriers to accessing care due to income, language, cultural, and social barriers.Duties:
  • Adhere to the spirit of Waterfall Community Health Center to remove barriers to care and our mission statement while performing assigned duties.
  • Demonstrate the core values of Integrity, Respect, Accountability, Compassion, Partnership, and Collaborative Communication.
  • Ensure new and existing patients’ registration and scheduling needs are met.
  • Assist new and existing patients with completing the paperwork necessary to create and maintain active patient registration status.
  • Complete appropriate forms and enter patient information into the EPIC EHR system.
  • Collect patient fees.
  • Field phone calls regarding billing issues, appointment cancellations, and any other patient concerns.
  • Answer high-volume calls in a timely manner and direct calls to appropriate staff.
  • Copy and scan patient information.
  • Review and update FQHC (Federally Qualified Health Center) documents.
  • Provide excellent customer service.
  • Calling patients for reminder calls
  • Scrubbing the charts for patients to be seen in the clinic before the visit.
  • Verifying insurance coverage and notifying the patient if the provider is not credentialed with their insurance.
  • Provide good faith estimates to patients before appointment.
  • Offer prompt pay or sliding fee scale.
  • Scheduling or canceling patient appointments
  • Other related duties may be assigned by the Supervisor.
  • Assist with credentialing as needed.
Education and/or Experience and Qualifications:
  • High School Diploma or GED
  • Experience in health care, customer service, or public relations preferred.
  • Strong computer skills including experience with Microsoft office software.
  • Excellent verbal and written communication, problem solving and organizational skills.
  • Understanding of labor law and employment equity regulations
Licensures/Certifications:
  • Non-violent Crisis Intervention Comprehensive training class completed within 6 months of hire and recertify prior to the expiration date.
  • Current American Health Association (AHA) Basic Life Support Card (BLS) or within 6 months of hire.
Immunizations Required:
  • TB (test upon hire)
Physical Requirements:
  • Prolonged periods sitting at a desk working at a computer.
  • Able to lift 15 pounds occasionally.
  • Able to travel as needed.
Benefits:
  • Internal Student Loan Repayment up to $50,000 (for licensed providers)
  • Up to $200 per month in student loan repayment for all other employees.
  • Competitive PTO Accrual (up to 193 hours of PTO accrual each year to start)
  • 7 Paid Holidays
  • Medical/Dental/Vision 100% employer paid
  • Extra Oral Wellness Benefits for employees who have great risk for oral diseases
  • 401K Retirement Plan 6% match
  • Short Term Disability - options for long term disability
  • $50,000 Life Insurance Policy- options for additional voluntary life
  • Health & Fitness Gym Membership Discount
  • Active Fit Direct- Access to 5,500 Digital Workout Videos
  • Bonusly – Internal Employee Recognition Platform
  • Employee Assistance Program (EAP)
  • Will Preparation Services, Legal Consultation, Financial Planning Assistance
  • Discounted Hearing Program
  • Worldwide Travel Assistance Program
  • Comprehensive Identity Thief Protection

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