Customer Service Representative
Kinder Morgan
- Westwego, LA
- Permanent
- Full-time
Functional Area: Misc./Trades Position Type: Full Time
Experience Required: 1 - 3 Years Relocation Provided: No
Education Required: High School Diploma
RC/Department: 6710 -L.RIVER SEVEN OAKS TERMINAL :BULKBPosition DescriptionPrimary purpose:
- The basic function of this position is to provide customer service for Kinder Morgan's customers, which includes but is not limited to: order processing, scheduling, bill of lading preparation, management of inventory levels. The incumbent interfaces extensively with terminal operations personnel, co-workers, customers, and regulatory personnel as required.
- Interact with all customers which include maintaining all customer paperwork.
- Provide general and account information in regards to customer inquiries.
- Interact with customers and surveyors, regarding orders and product movements.
- Work with operations, co-workers, scheduling, measurement, inspectors, UP Railroad and customers to reconcile custody transfer volumes. Utilizes knowledge of inventory system in responding to report request and inquires.
- Accurately update/maintain the Galahad system. Input and confirm inbound/outbound movements, identify variances (gains and losses), run reports, enter gauges, generate plant operating orders.
- Complete month-end-close to provide timely information to accounting for billing, and to customer for their month-end-close.
- Respond to requests for product throughput analysis from various departments and customers.
- Review daily customer truck rack activity data and distribute customer reports daily. Calculate daily customer inventories, responds to customer inquiries and requests.
- Generate bills-of-lading for truck activity.
- Distribute daily truck rack BOLs to operations.
- Distribute daily truck rack weight tickets to customer.
- Prepare rail road switch list.
- Provide general office duties; such as typing, filing, faxing, mail sorting.
- Ensure that all reports, records, and documentation is kept orderly and current.
- Strict adherence to security regulations and procedures as stated in the terminal's Facility Security Plan.
- Perform job in accordance with company policies and procedures.
- Attend daily Safety, Quality, and Environmental (SQE) meetings and work in accordance to our SQE culture.
- Other duties as assigned.
- Intermediate computer skill; with above average skills in MS Excel, Word, and Outlook.
- Basic math skills (addition, subtraction, multiplication, division, decimals, and fractions).
- Knowledge of GALAHAD is desirable.
- Interpersonal skills and strong verbal and written communications skills are required.
- Ability to obtain TWIC (Transportation Worker Identification Credential) as offer by the TSA (Transportation Security Administration).
- Customer-oriented and able to work in a team environment
- Must consistently demonstrate a courteous, professional attitude when handling customer inquiries, as well as interacting with co-workers.
- Ability to handle non-routine customer requests, problems and decision-making.
- Must be able to take directions from supervisors, keep required work schedules, focus attention on details, adhere to operational procedures and follow work rules.
- Must be self-motivated and capable of working with minimal supervision and/or direction.
- Successful completion of background screen and drug test upon job offer.
- Must be able to sit, stand, and walk for extended periods of time.
- While performing duties of this job, the employee is regularly required to sit and stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
- The employee must meet physical requirements including but not limited to, walking, kneeling, crouching, climbing up/down ladders and stairs, negotiating uneven and moving surfaces, and occasionally lifting and/or moving up to 20 pounds.
- Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.
- Office environment.
- Must be willing to work overtime, as required.
- Must be willing to respond to callouts as needed.
- Some college or a college degree is preferred.
- Experience and knowledge in the Bulk Liquid Terminal industry is preferred.
- Basic scheduling functions are desired.