Field Care Coordinator - ALTCS - Pima / Santa Cruz County, AZ
UnitedHealth Group
- Tucson, AZ
- Permanent
- Full-time
- Engage members face-to-face and/or telephonically to complete a comprehensive needs assessment, including assessment of medical, behavioral, functional, cultural, and socioeconomic needs
- Develop and implement person centered care plans to address needs including management of chronic health conditions, health promotion and wellness, social determinants of health, medication management and member safety in alignment with evidence-based guidelines
- Partner and collaborate with internal care team, providers, and community resources/partners to implement care plan
- Provide education and coaching to support member self-management of care needs and lifestyle changes to promote health
- Support proactive discharge planning and manage/coordinate Care Transition following ER visit, inpatient or Skilled Nursing Facility (SNF) admission
- Advocate for members and families as needed to ensure the member’s needs and choices are fully represented and supported by the health care team
- 2+ years of case management experience serving members determined to have a Serious Mental Illness (SMI)
- 1+ years of case management experience serving elderly and/or persons with physical or developmental disabilities
- 1+ years of experience with MS Office, including Word, Excel, and Outlook
- Access to reliable transportation and the ability to travel within assigned territory to meet with members and providers
- Bachelor’s degree in Psychology, Special Education, or Counseling
- CCM certification
- Experience working in team-based care
- Experience in Managed Care
- Social Work experience
- Bilingual
- Ability to transition from office to field locations multiple times per day
- Ability to navigate multiple locations/terrains to visit employees, members and/or providers
- Ability to transport equipment to and from field locations needed for visits (ex. laptop, portable printer, other materials, etc.)
- Ability to remain stationary for long periods of time to complete computer or tablet work duties