Lead Apartment Maintenance Service Technician (M1)
Southern Management
- Annapolis, MD
- Permanent
- Full-time
- Assist in hiring, training, coaching, counseling, and managing a successful service team
- Encourage and build positive relationships with all team members, customers, and vendors
- Assist in ensuring all Southern Management policies, procedures, and internal quality control standards are upheld at all times
- Monitor daily activities of service team to ensure product and service quality
- Maintain accurate logs of, and schedules for, all maintenance work and materials
- Perform daily checks of overall community appearance
- Perform service technician responsibilities as necessary
- Schedule, conduct and document regular meetings with service team members
- Schedule and manage appropriate contracts
- Provide high levels of service to all customers and team members
- Aid in preparation of annual budget and community plans
- Respond in emergency situations, as needed
- Stay abreast of industry trends
- Demonstrate behaviors that cultivate a positive work culture
- Contribute to community and company engagement efforts
- Perform other duties as assigned by manager or supervisor
- Ability to perform all Service Technician duties
- Excellent written and verbal communication skills
- Outstanding interpersonal skills
- Exceptional customer service skills
- Ability to effectively lead, coach, and motivate
- High-level critical thinking skills
- Knowledge of current applicable laws
- Strong organizational skills
- Adaptability and flexibility in fast paced environments
- Ability to keep neat and accurate records
- Knowledge of contract requirements
- Understanding of basic mechanical and mathematical principles
- Ability to lift 80 pounds to the shoulder and carry it
- Aptitude with Microsoft Word and Excel
- Experience with Yardi software products a plus
- A choice of Health, Dental and Vision Insurance for you, your spouse and/or eligible children at a remarkably low cost
- Company paid Group Term Life and AD&D Insurances
- Traditional and ROTH 401(k) with Company contribution
- Paid holidays, paid time off, pay for bereavement/funereal leave and jury duty
- Continuing Education
- M-II training
- Three years of maintenance-related experience