Technical Support Representative
Acquire BPO
- República Dominicana
- Permanente
- Tiempo completo
- Answer inbound calls from customers (or potential customers) who have questions and/or need
- Identify and escalate priority issues to next-level support when appropriate.
- Gather and record customer information, concerns, and action taken to assist the customer in
- Utilize the knowledge base system for product and policy information needed to resolve
- Constantly continue to learn new technology in the consumer home and business digital security
- Act as an advocate for our customers and be empathetic in all customer interactions
- Provide extraordinary tech and customer service to our customers via phone, email, or chat
- Answer questions about our products and services
- Must be always professional and courteous with a tech twist
- Customer service: 1 year (Preferred)
- Call center: 1 year (Preferred)
- Technical support: 1 year (Preferred)
- Must be able to write, spell and read English
- Associates degree or education equivalent
- Must be computer literate
- Must pass a background check
- Reliable, punctual attendance is an essential function of the position
- Problem-solving and critical thinking skills.
- Great multi-tasking skills.
- Prioritize and effectively manage time.
- Positive attitude and excellent interpersonal skills.
- Good judgment and independent decision-making.
- Work effectively with windows-based computer systems.
- Effectively interact in a professional and courteous manner with customers.
- Demonstrate initiative and interest in self-development
- Must be able to navigate more than one site at a time
- FLEXIBILITY IS NEEDED
- Answer inbound calls from customers (or potential customers) who have questions and/or need
- Identify and escalate priority issues to next-level support when appropriate.
- Gather and record customer information, concerns, and action taken to assist the customer in
- Utilize the knowledge base system for product and policy information needed to resolve
- Constantly continue to learn new technology in the consumer home and business digital security
- Act as an advocate for our customers and be empathetic in all customer interactions
- Provide extraordinary tech and customer service to our customers via phone, email, or chat
- Answer questions about our products and services
- Must be always professional and courteous with a tech twist
- Customer service: 1 year (Preferred)
- Call center: 1 year (Preferred)
- Technical support: 1 year (Preferred)
- Must be able to write, spell and read English
- Associates degree or education equivalent
- Must be computer literate
- Must pass a background check
- Reliable, punctual attendance is an essential function of the position
- Problem-solving and critical thinking skills.
- Great multi-tasking skills.
- Prioritize and effectively manage time.
- Positive attitude and excellent interpersonal skills.
- Good judgment and independent decision-making.
- Work effectively with windows-based computer systems.
- Effectively interact in a professional and courteous manner with customers.
- Demonstrate initiative and interest in self-development
- Must be able to navigate more than one site at a time
- FLEXIBILITY IS NEEDED